Sorry this is long but please read - really worried about this
I can't believe how utterly utterly badly BT have handled such a simple job as changing over a business telephone line.
We moved into the business premises in May and contacted BT on the same day. My partner arranged a 24 month contract and completed all the details over the phone.
I called the following day to change the contract to 12 months because I didn't want to be locked to BT for so long.
On both occassions they were given bank details, new name on the account and I received call reference numbers.
In July I called again because we still hadn't received a bill. Nothing had been done at all!!! Even the lad on the phone apologised because he could see nothing had been done and said he would re-arrange the bills accordingly.
In the meantime we received a bill for the previous owners which included April which we are not responsible for. I attempted to get this altered with BT and I was told to expect 2 bills - the correct one and the outstanding balance owed by the previous owners.
September comes and still no bills from BT. However we receive a letter from a debt collection agency demanding £133 from the previous owners. I called the debt collection agency and told them the we had taken over and are not responsible - they said fine you won't here from us again.
I checked back through the bills received by the previous owners and BT have not made any changes and part of this £133 is actually our responsibility. I call BT and ask them to sort this out and the person I spoke to kept saying its not our bill to pay as its not in our name. I told them we called right at the start and subsequently to get this sorted out and she tells me that on each occasion WE ended the call so nothing was done - WE being us not BT. Even though the last thing the BT person does is give the call ref number.
At every stage I've been trying to pay this bill and get the debt sorted out properly - the girl on the phone was really snotted with me because I was trying to pay a bill that wasn't mine - well partly it is but I couldn't get the message across.
We then get a call from the shoe shop round the corner to say that our BT bill had gone there. We then ring BT and ask for the address to be corrected - we are told that BT wouldn't have made the mistake and it must have been us.
Today guess what - the line has been flippin cut off and we get another letter from the debt collectors telling us the baliffs are on their way.
I've called BT and once again given them our bank details and I've been told the line will be re-activated within 24 hours. I've also waited 20 minutes to speak to the debt collectors but no one answers. I've written them a letter telling them the previous owners left in May.
I've never been so badly treated by any other company in my life. The way BT have handled this is utterly appalling. My wife is scared witless now that some big bugger baliffs are going to turn up and start taking things - can they do this?
I can't believe how utterly utterly badly BT have handled such a simple job as changing over a business telephone line.
We moved into the business premises in May and contacted BT on the same day. My partner arranged a 24 month contract and completed all the details over the phone.
I called the following day to change the contract to 12 months because I didn't want to be locked to BT for so long.
On both occassions they were given bank details, new name on the account and I received call reference numbers.
In July I called again because we still hadn't received a bill. Nothing had been done at all!!! Even the lad on the phone apologised because he could see nothing had been done and said he would re-arrange the bills accordingly.
In the meantime we received a bill for the previous owners which included April which we are not responsible for. I attempted to get this altered with BT and I was told to expect 2 bills - the correct one and the outstanding balance owed by the previous owners.
September comes and still no bills from BT. However we receive a letter from a debt collection agency demanding £133 from the previous owners. I called the debt collection agency and told them the we had taken over and are not responsible - they said fine you won't here from us again.
I checked back through the bills received by the previous owners and BT have not made any changes and part of this £133 is actually our responsibility. I call BT and ask them to sort this out and the person I spoke to kept saying its not our bill to pay as its not in our name. I told them we called right at the start and subsequently to get this sorted out and she tells me that on each occasion WE ended the call so nothing was done - WE being us not BT. Even though the last thing the BT person does is give the call ref number.
At every stage I've been trying to pay this bill and get the debt sorted out properly - the girl on the phone was really snotted with me because I was trying to pay a bill that wasn't mine - well partly it is but I couldn't get the message across.
We then get a call from the shoe shop round the corner to say that our BT bill had gone there. We then ring BT and ask for the address to be corrected - we are told that BT wouldn't have made the mistake and it must have been us.
Today guess what - the line has been flippin cut off and we get another letter from the debt collectors telling us the baliffs are on their way.
I've called BT and once again given them our bank details and I've been told the line will be re-activated within 24 hours. I've also waited 20 minutes to speak to the debt collectors but no one answers. I've written them a letter telling them the previous owners left in May.
I've never been so badly treated by any other company in my life. The way BT have handled this is utterly appalling. My wife is scared witless now that some big bugger baliffs are going to turn up and start taking things - can they do this?