Dear Sir
Thank you for your email regarding [‘peer to peer’ and traffic management.]
In July last year PIPEX amended its Terms and Conditions (Ts &Cs), Acceptable Usage Policy (AUP) and introduced improved network traffic management measures to help meet the challenge of continuing to provide a fair service on our network. A challenge born from the way a tiny minority of customers use their connections.
Although these ‘heavy users’ represent a tiny fraction of our customer base, the usage patterns and activities of these types of users can have an extremely detrimental impact on the connection performance of the vast majority; especially during the busiest periods on our network.
PIPEX introduced Network Management in an open and transparent manner. From the outset, we clearly stated in our FAQs on the subject, that Network Traffic Management can take many forms. Including measures such as reduced connection speed, restriction of 'peer to peer' downloading or imposing specific usage limits. These could be, for example, applied on a time of day basis or at a single or multiple customer level.
So does PIPEX manage traffic on its network? The answer is an emphatic yes: it would be irresponsible of us not to. Given ADSL broadband is a contended service and our commitment to provide the best commercial network available, we regard effective traffic management as essential. Does this mean PIPEX manages p2p traffic? The answer is yes we do. So if you are using a peer to peer application you may not achieve your full line speed.
In cases where traffic management applies specifically to your account and is not part of a network wide implementation, you will be notified by email prior to deployment.
Are we blocking 2p2 traffic? The answer is no. We haven’t introduced a hidden cap either. For the time being, PIPEX still allows customers who have the unusual requirement to download quantities of data that are way beyond the scope of a residential or home office service, to do so.
Looking forward, the next generation of broadband connection speeds are now upon us. With them come new possibilities and applications which will see the online world continue to become an even greater part of everyday life. Many of the new potential applications, such as TV-over-Broadband and Video-on-Demand give rise to new network challenges if these services are to be delivered reliably and to the kind of high standards PIPEX customers will expect.
Deploying the latest network traffic management technologies along side rigorous planning and management will play a huge part in PIPEX’s ability to meet the demands of these and future innovations.
If you wish to review our Acceptable Use Policy or read our frequently asked questions (FAQs), please find a link below that will take you to the relevant online page.
http://www.pipex.net/legal/changes-faq.php
I hope this email provides an answer to your query together with some useful background information.
Once again thank you for choosing PIPEX as your service provider. We look forward to hearing from you should you have any further queries.
Regards
PIPEX Support
Thank you for your email regarding [‘peer to peer’ and traffic management.]
In July last year PIPEX amended its Terms and Conditions (Ts &Cs), Acceptable Usage Policy (AUP) and introduced improved network traffic management measures to help meet the challenge of continuing to provide a fair service on our network. A challenge born from the way a tiny minority of customers use their connections.
Although these ‘heavy users’ represent a tiny fraction of our customer base, the usage patterns and activities of these types of users can have an extremely detrimental impact on the connection performance of the vast majority; especially during the busiest periods on our network.
PIPEX introduced Network Management in an open and transparent manner. From the outset, we clearly stated in our FAQs on the subject, that Network Traffic Management can take many forms. Including measures such as reduced connection speed, restriction of 'peer to peer' downloading or imposing specific usage limits. These could be, for example, applied on a time of day basis or at a single or multiple customer level.
So does PIPEX manage traffic on its network? The answer is an emphatic yes: it would be irresponsible of us not to. Given ADSL broadband is a contended service and our commitment to provide the best commercial network available, we regard effective traffic management as essential. Does this mean PIPEX manages p2p traffic? The answer is yes we do. So if you are using a peer to peer application you may not achieve your full line speed.
In cases where traffic management applies specifically to your account and is not part of a network wide implementation, you will be notified by email prior to deployment.
Are we blocking 2p2 traffic? The answer is no. We haven’t introduced a hidden cap either. For the time being, PIPEX still allows customers who have the unusual requirement to download quantities of data that are way beyond the scope of a residential or home office service, to do so.
Looking forward, the next generation of broadband connection speeds are now upon us. With them come new possibilities and applications which will see the online world continue to become an even greater part of everyday life. Many of the new potential applications, such as TV-over-Broadband and Video-on-Demand give rise to new network challenges if these services are to be delivered reliably and to the kind of high standards PIPEX customers will expect.
Deploying the latest network traffic management technologies along side rigorous planning and management will play a huge part in PIPEX’s ability to meet the demands of these and future innovations.
If you wish to review our Acceptable Use Policy or read our frequently asked questions (FAQs), please find a link below that will take you to the relevant online page.
http://www.pipex.net/legal/changes-faq.php
I hope this email provides an answer to your query together with some useful background information.
Once again thank you for choosing PIPEX as your service provider. We look forward to hearing from you should you have any further queries.
Regards
PIPEX Support
