Went round to sort out the in-laws Freeview DVR last night as they couldn't get it working 'properly' and came across a minor issue(!)
They were in the Indian electrical store to get a new Freeview DVR after the digifusion one I gave them packed in after many years. Now whilst they were in there they rang me and asked me to remind them what was the important feature that they needed to which I replied "dual tuners" and suggested a Humax would be the one to go for. Now they said this to the sales guy who came over to 'assist' and after checking the labels and information he said the Humax doesn't have the requested features but this one does; so they purchased that one.
Fast forward to last night when I went round and found that its doesn't have twin tuners as they asked for. It has pretty much everything else (DVD recording, upscaling, DivX, JPG etc...) but not what they asked for. So I've told them to pack it back in the box and I'm going with them tonight to take it back and give them a thick ear. However it maybe better to show my displeasure verbally and I just wanted to see if there are any laws/regualtions regarding the mis-selling of goods like this. I am making an assumption that the SoGA will apply as its not fit for the purpose of which is was bought, though any other 'legal guideline' clout will just give me back up in case they decide to play hard ball (even if it is their fault in the first place)
They were in the Indian electrical store to get a new Freeview DVR after the digifusion one I gave them packed in after many years. Now whilst they were in there they rang me and asked me to remind them what was the important feature that they needed to which I replied "dual tuners" and suggested a Humax would be the one to go for. Now they said this to the sales guy who came over to 'assist' and after checking the labels and information he said the Humax doesn't have the requested features but this one does; so they purchased that one.
Fast forward to last night when I went round and found that its doesn't have twin tuners as they asked for. It has pretty much everything else (DVD recording, upscaling, DivX, JPG etc...) but not what they asked for. So I've told them to pack it back in the box and I'm going with them tonight to take it back and give them a thick ear. However it maybe better to show my displeasure verbally and I just wanted to see if there are any laws/regualtions regarding the mis-selling of goods like this. I am making an assumption that the SoGA will apply as its not fit for the purpose of which is was bought, though any other 'legal guideline' clout will just give me back up in case they decide to play hard ball (even if it is their fault in the first place)