Bit of background on our situation. In November 2015 we bought our flat, but since day 1 we've had issues with the boiler and losing pressure. Over the time we have spent thousands on trying to resolve it. We've had 7+ different plumbers in, we bought a new boiler, we've had leak sealant put in and we even power flushed the system to no avail. In October 2018, I got fed up and enquired to UK Leak Detection to come round and try and locate a leak in our flat since we couldn't see any damage ourselves. They eventually found a leak albeit very small on the joint that splits between our living room radiator to the bedroom radiator.
They suggested using a "middle man" company which at the time was a lot easier for us due to other commitments. However, by far they are the worst company I've ever dealt with. The original claim was back in November 2018, and the work eventually took place in January 2020 and finished in March 2020. At the time we were told the settlement figure from AXA was £25.6k, so our costs of moving out etc. were covered.
However the issue is even worse now, the boiler now loses pressure within minutes which means we have no hot water or heating. The management company of our flats advised getting back in touch with AXA, who have since advised us that we'll need to make a new claim. My issue though; is that AXA have said the original settlement figure was actually £41,670. So there is a difference of circa £16,070. Has the middle man skimmed it? I don't know what to do, do I call him out and ask to explain the difference?
They suggested using a "middle man" company which at the time was a lot easier for us due to other commitments. However, by far they are the worst company I've ever dealt with. The original claim was back in November 2018, and the work eventually took place in January 2020 and finished in March 2020. At the time we were told the settlement figure from AXA was £25.6k, so our costs of moving out etc. were covered.
However the issue is even worse now, the boiler now loses pressure within minutes which means we have no hot water or heating. The management company of our flats advised getting back in touch with AXA, who have since advised us that we'll need to make a new claim. My issue though; is that AXA have said the original settlement figure was actually £41,670. So there is a difference of circa £16,070. Has the middle man skimmed it? I don't know what to do, do I call him out and ask to explain the difference?