My car was stolen last year October, i provided all information and posted everything back at the beginning of December.
Chased the insurance claim handlers couple of times in Jan, they asked for a copy of my drivers license, which I sent.
Chased them again in Feb, they said the previous copy not very readable and if I could send again, which I did. Strange they didn't call me straight away, waisting a few weeks...
Chased them again end of Feb, they needed a statement from me saying the license is a EU license. On my motor policy it states EU License holder, wtf??? I faxed a statement over nevertheless...
Chased them again beginning of March, said they are waiting for information from the underwriters.. couldn't tell me what info exactly.
Today they emailed me again, asking for a copy of my drivers license and in particular the endorsements section. Ofcourse, there is non as it's a non-UK license, are they not supposed to know this already?
Also they are asking me for proof of residency in the UK, in particulair "The letter I received when I came here" what in earth does that mean? I've been here since 1999, had various cars and insurances, jobs, tax, telephone lines, even a daughter now whom has UK passport, surely they could do a bit of research and find this info, being a claim validation department?
I get the feeling they are just stalling things as much as they can, so they don't have to pay me just yet.
In the meantime i have no car and seriously need the lowsy money they are going to give me back.
Is there anywhere that I can make a complaint about they way they are dealing with this claim, asking for the same info over and over again?
any help/advise much appreciated!!!
p.s. I have emailed them about 3-4 times as well, they have never responded to my emails. Now they are emailing me, how does this work?!?
Chased the insurance claim handlers couple of times in Jan, they asked for a copy of my drivers license, which I sent.
Chased them again in Feb, they said the previous copy not very readable and if I could send again, which I did. Strange they didn't call me straight away, waisting a few weeks...
Chased them again end of Feb, they needed a statement from me saying the license is a EU license. On my motor policy it states EU License holder, wtf??? I faxed a statement over nevertheless...
Chased them again beginning of March, said they are waiting for information from the underwriters.. couldn't tell me what info exactly.
Today they emailed me again, asking for a copy of my drivers license and in particular the endorsements section. Ofcourse, there is non as it's a non-UK license, are they not supposed to know this already?
Also they are asking me for proof of residency in the UK, in particulair "The letter I received when I came here" what in earth does that mean? I've been here since 1999, had various cars and insurances, jobs, tax, telephone lines, even a daughter now whom has UK passport, surely they could do a bit of research and find this info, being a claim validation department?
I get the feeling they are just stalling things as much as they can, so they don't have to pay me just yet.
In the meantime i have no car and seriously need the lowsy money they are going to give me back.
Is there anywhere that I can make a complaint about they way they are dealing with this claim, asking for the same info over and over again?
any help/advise much appreciated!!!
p.s. I have emailed them about 3-4 times as well, they have never responded to my emails. Now they are emailing me, how does this work?!?