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Ipad Air 2019 won't wake / sleep with case / Keyboard?

Discussion in 'Apple Hardware' started by JamesUK, Mar 30, 2020.

  1. JamesUK

    Gangster

    Joined: Nov 22, 2002

    Posts: 388

    Location: Liverpool

    Hi, I was wondering if anyone can help at all, i bought a case / keyboard on Amazon for my partners new IPAD Air 3, the case i got advertises that is does wake / sleep the IPAD, i also asked others if there works and they responded saying yes.

    I emailed the seller and they said it does and will just offer me either a £5 discount or a return if i want.

    I was wondering if i may be missing something though, like a setting or an app that might be stopping it from working?

    The setting in display and brightness is on for allowing the IPAD to wake / sleep with a cover, so that’s the obvious setting that’s definitely correct.

    My partner likes the case and keyboard though so I’m hoping it's just a setting or something similar?

    The IPAD only fits one way around in the case so it can't really be that, i assume its hard for them to make these cases with defects as well.

    Any ideas please anyone?

    The link to the case is:

    https://www.amazon.co.uk/gp/product/B07K2ZXB63/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

    Thanks

    James