iPod warranty

Willbo · 14 Apr 2008 at 23:13

Finally got my iPod today courtesy of Virgin and my new phone contract. However, not having much luck....and the box was smashed, although I thought there was no damage to start with, the charging port on the iPod was squashed so couldn't charge it without some gentle persuasion, and when I did get it charged, the control buttons weren't working either which I've told Apple about :rolleyes:

Just looked on the Apple site for ordering a replacement under warranty, and I must say I'm impressed that I've just got an email back saying they'll send out return packaging for me to use.

Have any other people on here had good luck with Apple support? How long does it usually take before getting an iPod back?

Hxc · 14 Apr 2008 at 23:15

Friend had his Nano replaced and it was fairly quick; under 2 week turnaround, definitely.

Willbo · 14 Apr 2008 at 23:59

Thats good

Just hope they cover the replacement under warranty.

Berserker · 15 Apr 2008 at 00:12

Of course they will. Might be covered for the term of the original but since you've only just got that, that's a minor point.

El Jimben · 15 Apr 2008 at 20:22

Hxc said:
Friend had his Nano replaced and it was fairly quick; under 2 week turnaround, definitely.

Same sorta thing happened when my 20GB jobby died, courier came to collect it & I got a brand spanking new one in pretty much no time at all

titchard · 15 Apr 2008 at 20:38

Apple replacement warrenty and speed always impressed me, they send the packaging to pick up and the courier to pick it up too at there expense.

Did have a bit of a fuss with a dead HDD for my Mac Pro but it was sorted with no extra cost to me.

I sent my iBook off once and got it back within days with a new CD/DVD drive - impressed!

Rich

Feek · 15 Apr 2008 at 22:01

Urban Mongral dropped his Touch down the bog, took it to an Apple store and they replaced it. It seems the "immersion sensor" didn't register the dampness.

Spikey · 16 Apr 2008 at 00:04

They seem ok until it goes out of warrently. Basically my Mini went duff a month over warrenty and was definately not fit for purpose. Apple weren't interested and their CS staff sounded like robots reading from a script. I gave up writing them letters after getting nowhere. I did buy another from elsewhere but would certainly not buy direct from apple again thats for sure!

FrostedNipple · 16 Apr 2008 at 00:11

Spikey said:
They seem ok until it goes out of warrently. Basically my Mini went duff a month over warrenty and was definately not fit for purpose. Apple weren't interested and their CS staff sounded like robots reading from a script. I gave up writing them letters after getting nowhere. I did buy another from elsewhere but would certainly not buy direct from apple again thats for sure!

my mini must was bought when they first came out, its still going strong, however i now use one of the new 80gig ones! I donated the mini to my dad

MikGriff · 16 Apr 2008 at 01:31

My old 20Gb Photo just gave up the ghost one day, sent em an E-Mail and within a couple of days UPS guy came to pick it up, Great service.

teulk · 16 Apr 2008 at 06:17

Could you not have just called virgin for a replacement as it was damaged in transit from them to you ???

greeny_fastcar · 16 Apr 2008 at 08:46

I had to take my 2nd gen iPod apart when the drive went on that.

Can't fault it since I fixed it, still going in my car today.

Appelhanns · 16 Apr 2008 at 10:29

I took mine to an Apple shop and got a brand new replacement there and then.

Willbo · 21 Apr 2008 at 18:03

Well I sent my iPod to Apple as told to do so by Virgin, but I've just had an email from Apple saying that they are unable to repair or replace my iPod as accident damage or misuse was found. Ok this is fair enough, but this happened during transit from Apple!!!
Not sure what to do now or where I stand.

Moredhel · 21 Apr 2008 at 18:21

When my powerbook had a logic board failure, they came and collected it within a few days of the phone call and had it back within 5 days. I was pretty impressed.

Willbo · 22 Apr 2008 at 00:43

Willbo said:
Well I sent my iPod to Apple as told to do so by Virgin, but I've just had an email from Apple saying that they are unable to repair or replace my iPod as accident damage or misuse was found. Ok this is fair enough, but this happened during transit from Apple!!!
Not sure what to do now or where I stand.

Can anyone help? I've sent emails to both Apple and Virgin but not sure where I stand.