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Is my external hard drive broken?

Discussion in 'Windows & Other Software' started by Apex, 26 Nov 2021.

  1. Apex

    Capodecina

    Joined: 12 Feb 2006

    Posts: 13,751

    Location: Surrey

    I know this is for a hardware device, but figured it might be software related.

    I have a 2tb WD passport which used to work on my xbox one for recording my game footage, that I'd plug directly into the xbox, and then plug directly into my pc to copy the files once full, empty, and back into xbox.

    It's now stopped working on both devices. The pc recognises it by making a noise when plugged and unplugged, but it doesn't show anything.

    My xbox series x did recognise it and said it needed formatting, but it didn't seem to do anything.

    Anything I can try to get it back to life?
     
  2. montymint

    Don

    Joined: 29 Jul 2006

    Posts: 5,894

    Location: Newcastle, UK

    In windows, plug in the drive and go to Disk Management.

    If the drive exists and you can see partitions / unused space, you could try to delete all it's partitions and create a single, clean FAT32 partition.
     
  3. Apex

    Capodecina

    Joined: 12 Feb 2006

    Posts: 13,751

    Location: Surrey

    doesn't show anything for this drive, tried unplugging and plugging in again. makes all the right noises but nothing. shows a light on the drive too.
     
  4. montymint

    Don

    Joined: 29 Jul 2006

    Posts: 5,894

    Location: Newcastle, UK

    what's in disk manager, just a blank drive with nothing?

    Have your tried:
    1. Swapping from USB 2 to 3 or vice versa
    2. Trying another cable
     
  5. Apex

    Capodecina

    Joined: 12 Feb 2006

    Posts: 13,751

    Location: Surrey

    I will try option 2. Option 1 I have tried.

    It doesn't show it at all, just my main hard drive not this external

    I should correct its not a passport as I thought but an official xbox external har drive
     
  6. Mcnumpty2323

    Mobster

    Joined: 21 Dec 2019

    Posts: 4,222

    Location: Planet Thanet

    Yeah always try a different cable
    And different usb ports/other pc etc
    Failing those try to remove the hard drive from the enclosure
    And then test it to rule out the enclosure not the drive is faulty
    Though Google it first to make sure it's got a standard SATA drive in there
    Somewhere like instructables website will probably show
    How to dismantle it