Our double glazing is 9 years old and one window now has moisture in it so it has failed somewhere. The actual window panes look undamaged so am guessing it is the seal that had gone.
Going round in circles with the window installers where we were asking about their 10 year guarantee and they say that frames and window handles are covered for 10 years and window panes only for 5 so won't honor the guarantee but can't or won't produce any policy or other writing that states this.
Would such an issue generally be covered by a 10 year guarantee?
I understand that this wouldn't be an issue for FENSA but can't find anything else definitive.
Ta
Going round in circles with the window installers where we were asking about their 10 year guarantee and they say that frames and window handles are covered for 10 years and window panes only for 5 so won't honor the guarantee but can't or won't produce any policy or other writing that states this.
Would such an issue generally be covered by a 10 year guarantee?
I understand that this wouldn't be an issue for FENSA but can't find anything else definitive.
Ta