So I bought a Samsung TV with another retailer, the price was fantastic at about 50% less than anywhere else. Upon receiving the item, the scart socket was faulty which meant I couldn't pick up a signal from an old Sky box. I decided to return it to the retailer.
Since doing this the product has now been discontinued. I have therefore been offered only 1 option - a refund. I have explained that I understand the TV is discontinued but replacing it with something similar would cost considerably more. No joy, only a refund.
I am beginning to think I would have been in a better position if I had cut the retailer out of the loop and sent it back to Samsung myself for a repair. Perhaps they would have replaced it with an equivalent product.
The retailer in question seems hell bent on giving me a refund, is there anything I can do? I have even suggested that I am happy to wait if they were to return it to Samsung on my behalf to sanction a repair. They don't seem to want to budge.
Since doing this the product has now been discontinued. I have therefore been offered only 1 option - a refund. I have explained that I understand the TV is discontinued but replacing it with something similar would cost considerably more. No joy, only a refund.
I am beginning to think I would have been in a better position if I had cut the retailer out of the loop and sent it back to Samsung myself for a repair. Perhaps they would have replaced it with an equivalent product.
The retailer in question seems hell bent on giving me a refund, is there anything I can do? I have even suggested that I am happy to wait if they were to return it to Samsung on my behalf to sanction a repair. They don't seem to want to budge.