John Lewis 5 Year TV warranty experience?

iMacMart

iMacMart

iMacMart

Soldato
Joined
8 Jun 2006
Posts
12,767
Location
Hertfordshire
Hi All

We purchased a Samsung Series 6 55” tv in 2016 John Lewis Welwyn and I’ve recently noticed some white marks on the bottom corners of the tv, so I dug out the receipt and I’ve been talking to them about the issue

What are peoples opinion of JL warranty? I’m not sure they’d be able to repair without changing the panel but I’m no expert?
 
The support team over WhatsApp seemed nice enough, although text can seem harsh? I used to work for them years back in their warehouse/store in Welwyn and the were always deemed as customer friendly but times seemed to have changed I guess, I got my 40” sammy from RS in Romford before I purchased this in 2016.... never had an issue but didn’t have a fault claim so can’t comment ...
 
Robzere31 said:
I'm about to find out, by 3 year old 55" B6 has developed a green bar across part of the screen towards the bottom of the screen with a light green blob in the middle.

Phoning JL tomorrow to see where I stand for a repair/replacement. Says in the paperwork that came with the receipt that it was a 5 year warranty so hoping they honour it
Click to expand...
As long as you have the original order number and where you got the device you'll be fine!

Let me know out of interest how your warranty claim goes ;)
 
Spoke to the company that collected my TV last week and they said the screen looks to need replacing and might not be economically viable to do so, will have to see what they say later this week I guess
 
Last edited:
samcat said:
John Lewis used to be amazing.. Used to be.

Recently (~4 months ago) our tv bought from them around 3 years ago has started developing an intermittent fault.. shuts itself off/strange sound issues every few days.
They have pushed us from pillar to post to avoid dealing with it. twice have told us to talk directly to the manufacturer to arrange repair - here is their number then hung up on us.. Manufacturer says repairs has to be arraved through JL.
Currently trying to work through their complaints process, not getting very far.
This will likely end up with our credit card company getting the money back.

Avoid.
Click to expand...
Hi @samcat maybe my issue is a constant fault (large white spot bottom left & right of the screen) so could be more straight forward, god knows why JL are directing you to the manufacture though when you purchased it from their stores? Assuming it came with their standard 5 year warranty (which I can see isn't worth the paper its written on at the moment)

EDIT: On a side note if you had £900 to spend on a TV thats on the John Lewis website (not under 55") what would my best option be? Thanks
 
Last edited:
UPDATE: The replacement screen is out of stock so the repair company have written the TV off, they just called and explained. I then called JL tech support and they said they are coming up with an "Offer"?

I assumed that they would exchange to the value of my original Sammy TV which was £899 in 2016 .....

Will wait for the call later this week I guess :(

Unless anyone has any advice......
 
So JL tech support have called back and offered a 55” LG55UN73006LA at a cost of £469.00 although we got a Samsung sound bar as part of the deal in black which won’t match this colour in slate black :(

So I want to get bigger 65”-75” max budget £700 preferably LG or a Samsung again?

Looked at Samsung UE70TU7020 (@JL) or the LG if better spec’d around that price bracket

Any guidance would be helpful please all!!!

Thanks
 
Ok so after much review reading and decision making I’ve order the LG 65NANO866NA

  • Size was a factor after our 55” we wanted bigger
  • OLED at 65” was out of my price range
  • Fresh rate over HDMI 2.1 for the XSX I’ll be getting soon
  • Dolby Atmos sound
Being delivered Tuesday
 
You must log in or register to reply here.
Back
Top Bottom