KFA2 Saga continues, offered 970 4GB HOF as substitute for 6GB 780?

MissChief · 18 Sep 2015 at 23:26

Other than the VRAM issue, is this a fair trade do you think? Performance here would suggest it's a step up, I've half a mind to accept it. The VRAM shouldn't really be a huge issue, only 1 game (Shadows of Mordor) filled the VRAM.

Anyway, accept or possibly wait longer as they're struggling to get another 780 6GB.

Joe! · 18 Sep 2015 at 23:34

Ask for a 980, say that the 500mb VRAM issue wouldn't be suited as there's a reason you bought the 6gb model.

Could try and wing it, worst comes to worst you end up with a 970.

MissChief · 18 Sep 2015 at 23:36

I've already said if they can't get me a 7806GB the least I would take would be either a 780ti or a 980. They said the 970 is the best they can do.

Nelly · 18 Sep 2015 at 23:39

Well I don't know what retailer you're dealing with. From now on, I'll be ordering from one of the big players that will give me a full refund regardless if there's a week or 3 years left on the warranty, no messing about.

I would try for a 390 8GB, about the same price as a 970.

SamyBoy13 · 18 Sep 2015 at 23:43

That sucks as you will have 2.5gb less of vram. This is a joke I would say. Either gtx 780 6gb or maybe you could pay like £30-60 to get 980, it's worth asking if you willing to pay?

MissChief · 18 Sep 2015 at 23:45

Nelly said:
Well I don't know what retailer you're dealing with. I'm just glad I order all my gear from one of the big players that will give me a full refund regardless if there's a week or 3 years left on the warranty, no messing about.

I would try for a 390 8GB, about the same price as a 970.

KFA2 Directly.

Watlinguk · 18 Sep 2015 at 23:57

agreed, a winged 980 would be a good step up

Nelly · 18 Sep 2015 at 23:59

MissChief said:
KFA2 Directly.

I would write back stating that a 970 would be a fair replacement if the card you RMA was a 780 3GB, but for a 6GB card you feel something slightly better would be appreciated such as the 980, which uses the full speed of the 4GB in comparison of the 3.5GB + 0.5GB of the 970.

Try and blag it "the customer is always right!"

Joe! · 19 Sep 2015 at 00:07

I'm with Nelly here in all honesty - The 500mb issue with the 970 should give you some leeway

AWPC · 19 Sep 2015 at 00:08

Offer to pay the differentcefor a 980 otherwise say you want a refund & go elsewhere you will take a financial hit but no other way. Otherwise take the offered card sell it & buy something else new from somewhere else!

MissChief · 19 Sep 2015 at 00:34

Replied:

I think that if it were a standard 3GB 780 then a 970 would indeed be a worthy replacement but the shortage of VRAM (only 3.5GB usable at full speed) doesn’t make it a valid substitute for the 6GB 780 I had, bought specifically for the 6GB VRAM which I paid extra for.

Considering I paid £399.99 for it and both the KFA2 GeForce GTX 980 "8Pack Edition" 4096MB GDDR5 PCI-Express Graphics Card (https://www.overclockers.co.uk/showproduct.php?prodid=GX-074-KF&groupid=701&catid=1914) and the KFA2 GeForce GTX 980 SOC Gamer 4096MB GDDR5 PCI-Express Graphics Card (98NQH6DNC7VZ) (https://www.overclockers.co.uk/showproduct.php?prodid=GX-003-GX&groupid=701&catid=1914) are currently the same price or cheaper I feel a 980 would be a more suitable replacement.

TheMorningStar · 19 Sep 2015 at 00:35

Bit suprised they are being so finicky about a replacement for such a high end card, it's pretty much understood that you get offered a replacement no less than the card you originally bought. The only Nvidia card which meets the standard of your old card is the 980ti with it's 6gb frame buffer. That is not your fault. Like for like. You have been inconvenienced by a defective part that they sold you, it happens. They don't then offer you a card better in some areas and worse in others, you paid a premium over the 3gb version and they should honor that. Like For Like. They are being ****y about offering you a 980 over a 270? Seriously, link them to my comment so they may feel the burning shame.

AWPC · 19 Sep 2015 at 01:01

1 thing you have to bear in mind on these replacements is they always make allowances for depreciation/fair use so thats most likely why they do not want to offer a 980 (which seems very petty to me & puts me off buying a KFA2 anytime soon if this is how petty they are over such a minor difference to them (but major difference to you).

Jono8 · 19 Sep 2015 at 01:08

I would hold out for a 980.

If it was a 3gb 780 I would say a 970 as a replacement is fine but as you paid extra for the 6gb version, the least they could do is replace it with a 980.

The difference in cost to them between a 970 and 980 is probably peanuts.

MissChief · 22 Sep 2015 at 10:38

Update!

Success! I've now been offered a KFA2 980 SOC which I have accepted! Hopefully it will be here soon!

JediFragger · 22 Sep 2015 at 10:54

Nice one!!!! :cool:

Worth the effort

Marine-RX179 · 22 Sep 2015 at 11:09

MissChief said:
Update!

Success! I've now been offered a KFA2 980 SOC which I have accepted! Hopefully it will be here soon!

That's good news! But it was still rather poor that have to put you on the spot of having to keep going back and forth with them. But I suppose possbily the staff that handled initial RMA process didn't understand the 780 6GB's value over 780 3GB.

Mariusz · 22 Sep 2015 at 11:14

That's good new

shy bairns get nothing

Gregster · 22 Sep 2015 at 12:23

Good result and well done for holding out. As good as a 970 is (and it is), it would only be right to get a 980 as a replacement.

meldarthx · 22 Sep 2015 at 12:23

Good on them and good on you for holding out; at 970 4 gb wouldn't be a replacement for 780 6gb version.....only one close would be 980