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Kratos S5 Constant Hissing/Static sound

Discussion in 'Sound City' started by A_Metal_Viking, May 11, 2018.

  1. A_Metal_Viking


    Joined: Sep 21, 2012

    Posts: 273

    I recently purchased the Creative SoundBlasterX Kratos S5 Soundblaster speakers, and as soon as they are on there is a hissing sound which wont go away, weather its just on desktop, or even watching videos/listening to music.

    I have tried:

    Plugging into a different socket,
    Setting up in a different room,
    Setting up without the computer plugged in,
    I have W10, so it installed drivers automatically, but I still went to their site and reinstalled the up to date firmware and drivers.
    Even bought a second pair to see if something was faulty,
    Turned down all volumes to the lowest possible - and if its on the highest volume its insanely loud.
    It also still happens when the volume on the mixer is muted.

    I had a more simple Logitech set of speakers before which did not make the hissing sound, or if it did it was so quite that I was not aware of it.

    I'm truly at a loose end here! and the hissing is so loud and I can't really find anyone else with the same issue, after going through the trial and errors.

    I've stuck with headphones mainly for years now, is this common in speakers?

    Any help or suggestions would be greatly appreciated.

    Last edited: May 11, 2018
  2. EsaT


    Joined: Jun 6, 2008

    Posts: 4,291

    Location: Finland

    If that static is there even without any source connected then it's speakers.

    Anyway SB Z has very likely lot better DAC than what's in those.
  3. A_Metal_Viking


    Joined: Sep 21, 2012

    Posts: 273

    I have my headset plugged to the SBZ and the Kratos connects via USB.
    I find it strange though how I have 2, seperate Kratos S5's and both have the same issue,
    and if thats the way they sound normally then that kinda sucks.
  4. Marsman


    Joined: Oct 18, 2009

    Posts: 10,219

    You get a hiss with all speakers to a certain extent, but it shouldn't really be heard unless you have your ear close to the speaker.

    From what I can gather, they have USB and 3.5mm auxiliary input. Have you tried the 3.5mm and disconnected the USB cable?

    If you still get hissing when using 3.5mm from the sound card rather than USB; what about trying them with a smartphone or tablet?

    Connecting to a mobile device is best to test them. Rules out whether the noise is coming from the PC and whether it's a problem with the speakers.

    If you still get hissing whether the speakers are connected to anything (including mobile devices) or not, then you may have been unlucky to receive 2 faulty sets (possibly from a bad batch).
  5. A_Metal_Viking


    Joined: Sep 21, 2012

    Posts: 273

    Sorry for delayed response,
    I hear the sound even when leaning back in my chair,
    I get the hissing as soon as the speakers get power, weather its connected to the PC or not, and these speakers are supposed to be conneted via usb, though I see a possibility for an adapter, I don't belive it would make the already present hissing sound disappear.

    I guess its looking like I have a faulty batch, as thats the only scenario which seems likely by this point.

    I have contacted Creative for any final solutions then may have to get them returned if all else fails.

    Thanks for the replies!
  6. Marsman


    Joined: Oct 18, 2009

    Posts: 10,219

    Interesting contrasting user reviews on the US site of a competitor compared to the UK site. Only 12 reviews on the UK site, but all are 5*. US site however, 3* from 50 odd reviews.

    Suggests Creative do have some quality control issues with these.
  7. Jaymie Steele


    Joined: Jul 20, 2018

    Posts: 1

    Hi there,

    I'm having this exact same issue. Could you tell me how you solved it or what happened? Would really appreciate it.