Laptop warranties...

[ajf]

Reading a few editions of a laptop magazine and several times it mentions the warranties as this:

One year collect and return warranty as standard. This means they'll pay for collection costs if anything breaks, although you'll have to pay for parts and labour yourself.

How can that be a warranty? Surely a warranty covers repairs due to manufacturing etc, so how come the end user ends up paying the bill for parts?

I thought the mag had got it wrong but they frequently quote this for various manufacturers with basic warranties.


Andrew

 

[Dr.EM]

WTF? If thats true I agree completely, it's hardly a warranty. All it does is save you the hassle of sending it/taking it for repair yourself.

 

[Duke]

UK warranty should always include parts & labour for the first twelve months - unless it's obvious user damage rather than something failing. You may have to pay for carriage though if it's RTB.

Some additional or extended warranties maybe parts or labour only.

 

[furnace]

By law, if you've been sold a faulty product (if something fails in the first year then that's pretty much a good enough argument for saying it's faulty) then they have to replace it... So I don't think it's much to worry about - but you will probably have to pay for postage in a lot of cases

 

[Faithless]

Anything electrical you buy has a 5 year warranty that people just do not know about. All these 'extended warranties' are a money ploy. A close friend of my ex worked for Consumer Direct and always used to swear by this as a statutory right.

If you have a fault outside of warranty but within five years apparently its still covered. Worked for them with a laptop and a washing machine I believe.

 

[bikes]

Anything electrical you buy has a 5 year warranty that people just do not know about.

Im sure trading standards told me it was 6 years

 

[Clarkey]

simply not true, you can lecture the company about your rights, they will not care.

 

[bikes]

simply not true, you can lecture the company about your rights, they will not care.

Isnt that what trading standards are for though?

 

[Faithless]

simply not true, you can lecture the company about your rights, they will not care.

Sorry, wrong, thats where trading standards come in. Its a European ruling and as such the companies will back track if trading standards / CD get involved

 

[Phil99]

Im sure trading standards told me it was 6 years

Haven't got time to look it up now, but I'm sure it's covered for the 'reasonable expected life' of the product, e.g. you would expect a washing machine to last a good few years, but 10yrs is pushing your luck a bit due to expected wear and tear.

 

[Faithless]

Haven't got time to look it up now, but I'm sure it's covered for the 'reasonable expected life' of the product, e.g. you would expect a washing machine to last a good few years, but 10yrs is pushing your luck a bit due to expected wear and tear.

Yar, this be true