I can't be the only person who just hates these guys with a fiery passion. Obviously not all of them, but the ones I've come into contact with are bloody awful.
We've recently had a problem in our flat with damp in the walls. We've been on at them since November to get it sorted, but it's only recently when the humidity has been affecting my breathing (and caused a £125 bill from BT for a rotten cable they repaired!) that we've really been getting on their case to sort this out.
The North West/East, can't remember which - the coldest, corner in our flat is drenched in mould. We've been told by them that we need to have our heating on all the time, maxxed and the window open to get rid of the moisture in the air. We've been doing this (the reason that there's so much damp is the double glazing has removed the main ventilation in the flat, and as such the cold air just congregates in the corner next to the window) and matters have only been getting worse, so I figure something more than leaving windows open and heating on needs to be done.
I spoke to the letting agent yesterday and have said that I want it sorted by them because this isn't something we should have to deal with (imo) and the guy said that he'd been there and the problem was bad enough that he thinks we should move to a different place so they can sort it. I also spoke to the guy downstairs who had the same problem 3 years ago, and he said that the only way to get rid of it is to strip the paint back and dry-line the wall and replace the carpet - this is what I want to happen. After having spoken to the letting agent today, they've spoken to my landlord who has said that he's of the opinion that if we keep the room ventilated (we have been!) then the problem will go away (it hasn't). The letting agent apparently agrees with the landlord because that's what he does and he hasn't got mould in his house (I feel like I'm speaking to a brick wall, really, they're just not listening and changing their opinions on the matter daily - he's now decided to just get someone in to clean the walls).
Thing is, I'm now sick of this. I'm having to spend a substantial portion of my day on the phone to these jackasses when it should've been sorted months ago when the advice they first gave us didn't work.
I know this is a long shot, and I've probably explained this quite poorly because I'm so angry, but what would anyone here do in my situation? I know nothing about houses/architecture and the letters/landlord seem to be aware of this and taking full advantage of it. I'm totally stuck on what to do because I can't sort this out in the week! Do I have a leg to stand on? Should I really be running my heating all day and leaving the window open to get rid of this problem? That seems like a ridiculous waste of money to me.
We've recently had a problem in our flat with damp in the walls. We've been on at them since November to get it sorted, but it's only recently when the humidity has been affecting my breathing (and caused a £125 bill from BT for a rotten cable they repaired!) that we've really been getting on their case to sort this out.
The North West/East, can't remember which - the coldest, corner in our flat is drenched in mould. We've been told by them that we need to have our heating on all the time, maxxed and the window open to get rid of the moisture in the air. We've been doing this (the reason that there's so much damp is the double glazing has removed the main ventilation in the flat, and as such the cold air just congregates in the corner next to the window) and matters have only been getting worse, so I figure something more than leaving windows open and heating on needs to be done.
I spoke to the letting agent yesterday and have said that I want it sorted by them because this isn't something we should have to deal with (imo) and the guy said that he'd been there and the problem was bad enough that he thinks we should move to a different place so they can sort it. I also spoke to the guy downstairs who had the same problem 3 years ago, and he said that the only way to get rid of it is to strip the paint back and dry-line the wall and replace the carpet - this is what I want to happen. After having spoken to the letting agent today, they've spoken to my landlord who has said that he's of the opinion that if we keep the room ventilated (we have been!) then the problem will go away (it hasn't). The letting agent apparently agrees with the landlord because that's what he does and he hasn't got mould in his house (I feel like I'm speaking to a brick wall, really, they're just not listening and changing their opinions on the matter daily - he's now decided to just get someone in to clean the walls).
Thing is, I'm now sick of this. I'm having to spend a substantial portion of my day on the phone to these jackasses when it should've been sorted months ago when the advice they first gave us didn't work.
I know this is a long shot, and I've probably explained this quite poorly because I'm so angry, but what would anyone here do in my situation? I know nothing about houses/architecture and the letters/landlord seem to be aware of this and taking full advantage of it. I'm totally stuck on what to do because I can't sort this out in the week! Do I have a leg to stand on? Should I really be running my heating all day and leaving the window open to get rid of this problem? That seems like a ridiculous waste of money to me.
