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Letting agents say they havnt received rent.

Discussion in 'General Discussion' started by eggcup, 9 May 2013.

  1. eggcup

    Wise Guy

    Joined: 16 Jun 2006

    Posts: 2,175

    Location: Bournemouth, Dorset

    Long story short I have been renting my flat for the past 6 months and have paid the rent on the 2nd of each month and for all of those previous months.

    I received a phone call from the agents today saying they havnt received payment this month and that I need to make payment immediately. So I fire up Internet banking and check and sure enough the standing order has come out my bank account the same as it usually does every other month. So I go in the bank and ask them to check it has definitely left my account and reached theirs and I get a print out the fact too.
    I take the statement to the agents to show them and the lady I deal with doesnt even look at it, she just says if it's not in their bank account by to tomorrow afternoon she will call as apparently it's my banks fault that they havnt received payment.

    So my bank is saying I've paid , the agents are saying I havnt. ( how can I find out where my money is?)

    Can the agents demand payment again even though I have paid it once already ???
     
  2. Disco Boy

    Soldato

    Joined: 4 Aug 2009

    Posts: 5,310

    Location: London

    What do you think?
     
  3. eggcup

    Wise Guy

    Joined: 16 Jun 2006

    Posts: 2,175

    Location: Bournemouth, Dorset

    Thanks for that useful insight! :rolleyes:
     
  4. Kutter

    Mobster

    Joined: 22 Mar 2009

    Posts: 4,398

    Location: Georgia, USA

    talk to the lettings manager instead of the dimwit your dealing with.

    Sadly some letting agents are even more useless as a chocolate teapot. I had no end of problems with Petty's.
     
  5. macster

    Gangster

    Joined: 30 Sep 2004

    Posts: 150

    copy of your statement should shut them up... Or at least give them enough to go back to their bank
     
  6. [FnG]magnolia

    Pancake

    Joined: 29 Aug 2007

    Posts: 27,407

    Location: Auckland

    Take advice from your bank. Disputes are a very, very common occurrence.
     
  7. tom_e

    Man of Honour

    Joined: 26 Dec 2003

    Posts: 28,251

    Location: Shropshire

    I had this problem once in my old place, I told them it had been paid and to check again, this went back and forth a few times but in the end they basically said oh yeah it's been there all along we just missed it.
    ******* **** wits
     
  8. arknor

    Caporegime

    Joined: 22 Nov 2005

    Posts: 40,151

    Location: Newcastle/Zurich

    I would complain you are providing proof of payment and she won't even look at it and see it's not your problem wtf
     
  9. /\ndy

    Hitman

    Joined: 6 Jan 2006

    Posts: 784

    Location: Ayy

    I can confirm I work for this agency, we need the payment right now.
     
  10. Hades

    Caporegime

    Joined: 19 Oct 2002

    Posts: 26,673

    Location: Surrey

    Have you phoned your bank?
     
  11. Freddie1980

    Sgarrista

    Joined: 25 Sep 2009

    Posts: 7,702

    Location: Billericay, UK

    Write a letter of complaint to your agents and cc in your landlord if you can
     
  12. Bromhead

    Wise Guy

    Joined: 11 Nov 2012

    Posts: 1,401

    Location: Staffordshire

    I think the best thing to do, would be to demand payment from them. It will confuse them.
     
  13. arknor

    Caporegime

    Joined: 22 Nov 2005

    Posts: 40,151

    Location: Newcastle/Zurich

    or a fraud complaint :D they are clearly lieing as he can prove they have his money :D
     
  14. Schizo

    Capodecina

    Joined: 19 Feb 2008

    Posts: 13,654

    Location: Home

    Ask the agents to prove you haven't paid and ask to see there bank statements showing you haven't paid,shove it back in there face if there sayin you haven't paid.
     
  15. eggcup

    Wise Guy

    Joined: 16 Jun 2006

    Posts: 2,175

    Location: Bournemouth, Dorset

    Yes they are saying it came out in the 2nd and they would of received payment within 2 hours.
     
  16. eggcup

    Wise Guy

    Joined: 16 Jun 2006

    Posts: 2,175

    Location: Bournemouth, Dorset

    I think I will do this, thanks.
     
  17. Mr Jack

    Capodecina

    Joined: 19 May 2004

    Posts: 24,464

    Location: Nordfriesland, Germany

    Contact your bank. And don't sweat it too much, it's months before they can do anything to you for non-payment.
     
  18. ince

    Perma Banned

    Joined: 29 Dec 2011

    Posts: 1,137

    Tell them to show you their statement
     
  19. Richdog

    Caporegime

    Joined: 8 Sep 2005

    Posts: 26,626

    Location: Utopia

    If it has come out of your account to the same destination as last time, and the bank confirms it, and have provided you with evidence to how the letting agency, then I think it's pretty clear-cut.
     
  20. gobbo

    Mobster

    Joined: 25 Dec 2002

    Posts: 2,862

    All the advice in this thread is great, but misses one essential fact....lettings agents only exist to make estate agents look competent.

    IMO speak to the lettings manager/office manager, you might then get someone who attempts to know their **** hole from their elbow