LG OLED EG960V Black Screen

Trojan Horse · 21 Jul 2016 at 21:22

My TV has no outpu and no audio. An hour ago the TV worked with audio but no screen, except now it's gone completely kaput.

Any idea? Would try viewing SMART or off sky but obviously nothing shows up. The logo lights up and the TV makes the clicking sound when it's turning on but it's just dead

the wopster · 21 Jul 2016 at 21:59

Trojan Horse said:
My TV has no outpu and no audio. An hour ago the TV worked with audio but no screen, except now it's gone completely kaput.

Any idea? Would try viewing SMART or off sky but obviously nothing shows up. The logo lights up and the TV makes the clicking sound when it's turning on but it's just dead

Sounds like a dead main board to me

Trojan Horse · 21 Jul 2016 at 23:17

woppy101 said:
Sounds like a dead main board to me

Yeah I figured.

My sony bravia is 5 year old and still runs perfect, this only being a month old has given me some bad taste of LG. i got it off currys with a 5yr warranty and it still is in the lg manufacturer warranty period - do you know which is best to contact? i also don't have the packaging anymore, is that an issue?

Marine-RX179 · 21 Jul 2016 at 23:45

Trojan Horse said:
Yeah I figured.

My sony bravia is 5 year old and still runs perfect, this only being a month old has given me some bad taste of LG. i got it off currys with a 5yr warranty and it still is in the lg manufacturer warranty period - do you know which is best to contact? i also don't have the packaging anymore, is that an issue?

During the 1st year, the purple shirt place would most likely send it off to manufacturer for repair on your behalf (and if they fail to get it repaired and back to you after 28th days, you can request for a full refund).

the wopster · 22 Jul 2016 at 06:58

Trojan Horse said:
Yeah I figured.

My sony bravia is 5 year old and still runs perfect, this only being a month old has given me some bad taste of LG. i got it off currys with a 5yr warranty and it still is in the lg manufacturer warranty period - do you know which is best to contact? i also don't have the packaging anymore, is that an issue?

Over or under a month? Within the first 30 days you can get a refund or replacement in a day or so, if it's only just over the 30 days you could still push for a replacement, dont let it put you off lg OLED I have owned an lg OLED for the last 4 years and never had one fail on me