Lost Phone but got Insurance - Hassle free?

County · 19 Sep 2006 at 12:25

Hi all

I lost the missus phone :eek:

which is under insurance with Vodafone, they inform her to go to a shop to fill in the claim form.

Will this be an easy transaction?

Will we get the replacement there and then?

cheers

welshboy · 19 Sep 2006 at 13:07

They might tell you to go get a crime/lost reference number from the police then you will need to fill in the form at the shop and they should give you one there, think there is a £30 claim charge though.

County · 19 Sep 2006 at 16:29

Got it sorted.

She phoned them up, and just claimed. Phone coming tomorrow. No reference just £25

Just hoping we can find it, it is in the house somewhere.

Cheers

knucklebones · 19 Sep 2006 at 17:23

Very lucky!
mMy insurance is through LLoydsTSB.
The company they use is terrible. Even though on the claim form I stated I wanted the same phone as lost, they sent me a letter asking me to call.
They wanted to offer me 2 other phones worth only £170, less than half the price of the one I lost. It was 5 weeks before I had the money for a new one!

Ak!ta · 19 Sep 2006 at 17:27

County said:
Got it sorted.

She phoned them up, and just claimed. Phone coming tomorrow. No reference just £25

Just hoping we can find it, it is in the house somewhere.

Cheers

I expect they will block it anyway, so if is does turn up - it wont work :eek:

County · 19 Sep 2006 at 19:28

You can unlock them cant you?

Cheers

mrochester · 19 Sep 2006 at 19:48

County said:
You can unlock them cant you?

Cheers

Yes but then they'll think you've made a fraudulent claim - claiming on the insurance and then lo and behold, the 'lost' phone turns up again.

gib786 · 19 Sep 2006 at 20:01

County said:
You can unlock them cant you?

Cheers

it would require unbarring, not unlocking which is illegal, most people sell the barred phone on ebay for a fair bit

edit - i meant unbarring is illegal, not unlocking

mrochester · 19 Sep 2006 at 20:06

gib786 said:
it would require unbarring, not unlocking which is illegal, most people sell the barred phone on ebay for a fair bit

Unlocking illegal?! LOL. It most certainly is not

The only thing that *is* illegal is changing the IMEI number of a phone.

Kappa · 19 Sep 2006 at 20:07

County said:
You can unlock them cant you?

Cheers

Dont put any of your sims in it. This kinda stuff is tracked.

gib786 · 19 Sep 2006 at 20:09

mrochester said:
Unlocking illegal?! LOL. It most certainly is not The only thing that *is* illegal is changing the IMEI number of a phone.

sorry bout the confusion, i meant UNBARRING, not unlocking

Dolph · 19 Sep 2006 at 21:55

mrochester said:
Unlocking illegal?! LOL. It most certainly is not The only thing that *is* illegal is changing the IMEI number of a phone.

And that is the only way to get around network blacklisting, which is what will have happened to the old phone...

Remember, the blacklists are shared by the networks, it may take a while for the details to be passed around, but it will be unusable on all uk networks eventually.

noob · 20 Sep 2006 at 00:28

knucklebones said:
Very lucky!
mMy insurance is through LLoydsTSB.
The company they use is terrible. Even though on the claim form I stated I wanted the same phone as lost, they sent me a letter asking me to call.
They wanted to offer me 2 other phones worth only £170, less than half the price of the one I lost. It was 5 weeks before I had the money for a new one!

Did they give you the full amount of your original phone or did they only give you £170 in the end?

mrochester · 20 Sep 2006 at 01:34

Dolph said:
And that is the only way to get around network blacklisting, which is what will have happened to the old phone...

Remember, the blacklists are shared by the networks, it may take a while for the details to be passed around, but it will be unusable on all uk networks eventually.

Yeah but the guy said unlocking was illegal, which is something else. Unbarring a phone by changing the IMEI is definitely illegal.

County · 20 Sep 2006 at 11:26

Thanks all for this "confusing-but-we-got-there-in-the-end" discussion

Will they bar the phone if its just reported lost as ours was or do they bar everyone thats is claimed on insurance.

Just to point out that the phone is lost not just some insurance scam. The missus had me looking all night for it, for her just to say right at the end "doesnt matter i have insurance on it".

Cheers