Lync 2013 Office 365 Conversation

peter212693 · 18 Feb 2015 at 16:05

Hi all,

We are currently testing a new Lync system for us within our office. We currently use Skype for IM just mainly for leaving messages with each other while on the phone.

The issue we are seeing in Lync is when we are all in a conversation. In Skype this is fine but in Lync the conversation will not start up again after closing and reopening Lync.

Say 3 of us are in a conversation and chat away for a while. We all close the Lync and reopen it. I can see the old conversation window because I started this in the morning and I appear to start the chat again but on the other 2 users a new conversation window opens each time. On Skype all the conversation stays and reopens as if it was never closed and will catch up on messages received while one user was offline.

Has anyone come across this? I have tried to Google this but cant seem to find an answer.

Any help would be greatly appreciated.

Audigex · 18 Feb 2015 at 23:52

I've never seen this particular issue, but in two companies and one research group, I've had absolutely nothing but trouble with Lync.

I've got no idea how a company which owned MSN Messenger and Skype, managed to make Lync so user-unfriendly, feature-poor and glitchy.

My 2 cents: avoid the headaches and stick with Skype. The only advantage Lync has is that you can manage your accounts from within Office 365's admin page.

Caged · 19 Feb 2015 at 00:19

Lync is complete garbage. The new client out this year is supposed to improve it massively, but we all moved to Slack.

peter212693 · 19 Feb 2015 at 09:04

Thanks guys,

This was the feeling we where getting... its not that great. We will stick with Skype for the time being and see what the new client brings if anything.

nickcardwell · 20 Feb 2015 at 13:31

just me 2p worth here....

We have been using lync for the last 3 years.

Started with lync 2010 and now lync2013

Lync is our main PBX (300+ users)

@ the start configuration was a bit out. But since reconfigured all is fine.

each month we do approx 70k of calls (lync to lync + external) of those less than 20 would have issues.

The only issue i have with lync is the reporting is not the best (hence the reason for 3rd party dossier reporting)

Woden · 20 Feb 2015 at 13:37

See now I am worrying.

We are in the middle of a rollout of new IT systems, fancy ID-card printers done, new VOIP phones installed. Next is Windows 7 with new MS Office, phones tied to our PC login and Lync. Slow going, around 1500 employees across over 80 sites.

We don't have any messaging system at all at the moment so I was looking forward to it. But is it really going to be bad? I'll end up going back to emails that no one reads.

Caged · 20 Feb 2015 at 19:11

By the time you actually deploy it then it will most likely have been resolved. I have it on good authority that the Skype for Business product, both client and server, is greatly improved.

MacRS4 · 5 Mar 2015 at 22:49

Lync is a fantastic platform - but it's one of those platforms that people think is just easy to deploy. It isn't. It's easy to do the first 85%+, but it's the last 15% that utterly ruins it for users.

S4B is a look and feel upgrade to 2013, there's not much functional gap between the too really, beyond maybe the Video Interop Server, and perhaps call via work.