M&S sofa has broken - partial refund offered - thoughts?

[MrRockliffe]

I'd do that anyway, it's not as if they are going to ban you from their sofa department.

Just on principle though. I am, ultimately, working with human beings and I want to encourage them to do the right thing without getting a legal team involved.

 

[MrRockliffe]

*calls to fix this issue, goddammit*

you: GOD-KING EMPEROR MrRockLiffe here! Sofa! Fixed! Now!
Employee: Uh sir, this is a McDonalds.

*hangs up*

Some time later ...

you: GOD-KING EMPEROR MrRockLiffe here! Sofa! Fixed! Now!
Employee: Did you call earlier? We did offer you a reasona-
you: Sofa! Fixed! Now!
Employee: We are trying to find a solution for y-
you: SOFA!
Employee: Sir, I heard you. As I said, 1200 seems a fair an-
you: FIXED!
Employee: .. and reasonable off-
you: NOW!
Employee: How does 2000 and a bag of crisps sound. You can keep the sofa.
you: It is pleasing.

Sold, as long as they’re M&S crisps