To the original question, the hardware can be identical to a PC now because of the use of Intel CPU's. As for the price, there is definitely a premium for a Mac but I don't think it's as much as some people make out. The iMac for example - nice case, nice screen. Of course you could buy a cheaper PC with a poor case and screen but that wouldn't be a fair comparison. The depreciation is also much less, I bought an iMac 3 years ago for £900 after student discount and sold it this year for £600.
As for their customer service, it is truly shocking, the worst I've ever had to deal with. I've dealt with them twice this year, once for a faulty Macbook Air and once for iTunes and it's like banging your head against a brick wall. I'm finally getting a refund from Apple for the Air after battling with them for 6 + months after getting Trading Standards involved.
As for their customer service, it is truly shocking, the worst I've ever had to deal with. I've dealt with them twice this year, once for a faulty Macbook Air and once for iTunes and it's like banging your head against a brick wall. I'm finally getting a refund from Apple for the Air after battling with them for 6 + months after getting Trading Standards involved.