maths question (sending item back, restock fee?)

ShiWarrior

ShiWarrior

ShiWarrior

Don
Joined
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my maths is terrible :p
need your help! ;)

Basically my brothers DVD drive has malfunctioned, and if i were to send it back to where he bought it from, they will be charging a 55% restock fee!

the item cost him £32.45 ex VAT

i cant see it worth sending back as u can buy a new DVD drive for £20!
 
ShiWarrior said:
my maths is terrible :p
need your help! ;)

Basically my brothers DVD drive has malfunctioned, and if i were to send it back to where he bought it from, they will be charging a 55% restock fee!

the item cost him £32.45 ex VAT

i cant see it worth sending back as u can buy a new DVD drive for £20!
Click to expand...

if it's malfunctioned can't you send it back on warranty? :confused:
 
Thanks Rotty

so it's worth doing then, £17 towards anotherone, but then agaain, P&P to send it back recorded will be like £5 so in theory he will have about £10 - £12

is it worth it? :(
 
Like everyone else said - restocking is for when you dont want something anymore, not when it breaks. He could always send it back to the manufacturer directly for a replacement?
 
Rotty said:
if it's faulty and 19 months old I am surprised they are giving him anything back :confused:
Click to expand...

dunno, i havent gone through the RMA thing yet

i just got to the restock fee point and stopped, didnt submit it or anything
 
ShiWarrior said:
my maths is terrible :p
need your help! ;)

Basically my brothers DVD drive has malfunctioned, and if i were to send it back to where he bought it from, they will be charging a 55% restock fee!

the item cost him £32.45 ex VAT

i cant see it worth sending back as u can buy a new DVD drive for £20!
Click to expand...
The Office of Fair Trading (OFT) has found that this regulation is often flouted by IT businesses. A spokesman for the OFT told us that many of the terms used by these companies are not only considered unfair but fall foul of other consumer regulations, such as the DSR.

For example, many companies try to charge what they call a restocking fee for returned items that are not faulty. "It must be clear to consumers how they can return goods, but restocking fees are illegal," says Barrett.

http://www.pcw.co.uk/computeractive/features/2014044/know-consumer-rights-part-basics
 
Sirrel Squirrel said:
You're better of getting in touch with the manufacturer, I think most things like that have a 3 year warranty where as a shop only has to look after you for 12 months.
Click to expand...

Contract of sale
Goods may also come with a manufacturers' warranty and this is an added bonus. Typically these run for 12 months from purchase, but in some cases this can be longer.

Let's clear up one common misconception about manufacturers' guarantees, one that retailers are all too fond of quoting. Your contract of sale is with the company that accepts your money - more often than not, that means the shop you bought it from.

If a retailer tells you that it has no responsibility for returning or repairing goods, it has misinformed its staff. It may be 'company policy' but that phrase has no meaning or significance in law.

Having said that, it can sometimes be easier to deal directly with the manufacturer, but don't let retailers make you jump through their hoops.

While we're clearing up confusions, here's another area of misunderstanding: the SGA protects consumers for up to six years after purchase in England (five years in Scotland).

But that does not mean goods are expected to last this long - it is the period during which you could commence proceedings to take the matter to court. Be realistic about the life expectancy of a product or its components.

http://www.pcw.co.uk/computeractive/features/2014044/know-consumer-rights-part-basics
 
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