maybe need a new router

[lokiguesty]

Hi all

so I have been having a weird issue with my internet connection

I'm with talktalk and use a Asus DSL-N55u router and keep getting a problem where I have an error message that says my phone or Ethernet cable is not plugged in, then after a few minutes it will connect back to the internet.

some days it only happens once or twice but on bad times its up and down every half hour. I cant seem to find anything to suggest if its an issue with the talk talk connection or a problem with the router (tho google did find some forum posts where ppl were having the same issue)

firstly any ideas if this is provider issue or a router issue? and secondly if it sounds like a router issue what is a decent router to be looking at as a replacement

thanks

 

[bremen1874]

Open two command prompts.

In one run PING 192.168.1.1 -t (replace 192.168.1.1 with your router's actual IP address).

In the other run PING 8.8.8.8 -t

Leave them both running. When you have the problem do they both stop getting replies, or only one of them?

 

[lokiguesty]

Hi thanks for your tips

I tried doing what you suggested when I ping the google dns (8.8.8.8 is google right?) I get timed out for every attempt
when I ping the local router it get a ping back

am I right in thinking this means the issue is from the provider / phone line end, rather than any issue between the pc and router?

thanks again

 

[bremen1874]

The ping to google should be getting replies under normal circumstances. It should only time out when there's a problem.

If that is the case and it's only the google ping that starts to timeout then that does point to a problem between the router and your isp.