Right I have a Microsoft Office 365 Business Premium account and had a problem with the desktop Word and Excel apps crashing all the time. So I contacted Microsoft support and someone rang me back. After explaining the issue they wanted to do some screen sharing. I was reluctant at first but agreed.
They told me to go to:
support.microsoft.com/help
and click on the I agree button and then to enter a 6 digit number which downloaded LogMeIn. They never actually took control of my computer but they did watch what I did to cause the crash. They fixed the issue by getting me to install the 64 bit version of Office 2016 but now I'm really paranoid about other people connecting to my computer. I went to the LogMeIn website and followed their instructions for removing the software but I couldn't find any trace of it on my computer.
All the emails came from an @microsoft.com email address. Am I just being paranoid here? This is the first time I have ever let anyone screen share on my computer before. But I thought I'd be pretty safe with Microsoft themselves.
They told me to go to:
support.microsoft.com/help
and click on the I agree button and then to enter a 6 digit number which downloaded LogMeIn. They never actually took control of my computer but they did watch what I did to cause the crash. They fixed the issue by getting me to install the 64 bit version of Office 2016 but now I'm really paranoid about other people connecting to my computer. I went to the LogMeIn website and followed their instructions for removing the software but I couldn't find any trace of it on my computer.
All the emails came from an @microsoft.com email address. Am I just being paranoid here? This is the first time I have ever let anyone screen share on my computer before. But I thought I'd be pretty safe with Microsoft themselves.