Mobile Contract Annual Renewal - The Cheek!

Just had the same with Sky on our family bundle.
Wife, Daughter and the inlaws are all on the same £6 p/m plan across a family plan (£24 per month total), just had an email say they are going to increase it to £9 p/m per sim so in total a 50% increase outta the blue for no reason .

So PAC codes requested, utter scum behaviour.
 
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Bumhug said:
My EE router is junk. My smart devices often just drop off the wifi. There are a couple that are outside, but still only 10 feet away from router which often drop out and hoped using one of their extenders would sort that out but nope the extender would often drop off the wifi which meant every device connected to it would stop working. No errors on the extender only way you would know is to open the app and see its offline, but I would have devices inches away from the router that for no reason would connect to the extender instead got so fed up with it just stopped using it. Now have to restart the router 3 or 4 times a week just to get devices reconnected, its been replaced as well and still have the same issue. EE blame my kit but the previous BT Home Hub managed to keep everything connected fine and if it is my devices how come restarting them doesn't get them to reconnect but restarting the router does!

Yeah stick with the BT kit
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Yeah I've been reading lots of similar stories. I have no issues with my BT Smart Hub 2, so although it's not WiFi 7 or whatever the EE router has, it still works for my needs. It's better than a buggy EE router from the sounds of it.

Sounds like the way to go is to migrate to EE BB, but just keep using my BT Smart Hub 2, or upgrade to a third-party router like what @Chris344 has.
 
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When/why did this start becoming a thing though? Why do OFCOM allow them to make contracts which have terms that allow them to change the price inside the initial term?
 
batfink said:
Requested my PAC and within 5 mins I had a call from Retentions. My current deal is 12Gb and inclusive roaming for £6ish per month. The best she could offer was 24 months of 25Gb data for £6 with the caveat that it would still go up £2.49 in March and £2.49 the following March. I can't remember the last time I used 12Gb of data so 25Gb is of no use to me.

Looks like its time to leave EE after almost 20 years. 1p mobile look ok but do you have to "topup" every couple of months? Are Lebara really that bad because I have a few EE blackspots near me that are better covered by Vodafone?
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1p mobile just auto tops up every month. No different to having a contract, except no contract.
 
jaybee said:
When/why did this start becoming a thing though? Why do OFCOM allow them to make contracts which have terms that allow them to change the price inside the initial term?
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Because OFCOM are much the same as OFGEM and OFWAT...completely, totally and utterly useless at doing anything meaningful other than making minor tweaks to existing rules they already don't enforce.
But then they spend years and years doing investigations and reports to come back with findings that's your average school child could have made within a week.
 
Trying to find my mother a decent mobile plan, she is with O2 and originally it was packaged with VM broadband, but since left that and just kept the O2 mobile plan.

Paying about £12 now and it’s going up another £2 odd in the next couple of months.

Looking about sim only plans on the lowest data are still pricey.

Anyone know of a good mobile provider that does sim only with unlimited minutes/texts and around 20gb of data at a reasonable price?

Was looking on EE who I’m with and they are expensive although I’m only paying £10 with them currently.

I did read about EE family plan but no idea how that works.

I watched that Martin Lewis show the other week and apparently texting to request pac code prompts them to call, perhaps I try that see if can get a better deal.
 
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Thanks. That's fantastic value. Are you with them? I'm just googling the deal and seems customer services are awful and there's lots of tales of problems. Though this is always the case, people who get what they expect stay quiet.
 
Ben Cole said:
Thanks. That's fantastic value. Are you with them? I'm just googling the deal and seems customer services are awful and there's lots of tales of problems. Though this is always the case, people who get what they expect stay quiet.
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It can't hurt to take a punt at the price? That's what I've done.
 
Ben Cole said:
Thanks. That's fantastic value. Are you with them? I'm just googling the deal and seems customer services are awful and there's lots of tales of problems. Though this is always the case, people who get what they expect stay quiet.
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My phone is dual sim. Main sim on EE. I've had cheap lebara deals for over a year now with no issues. Haven't really tested their customer service other than to enable 5G over 4G.
 
Ben Cole said:
Thanks. That's fantastic value. Are you with them? I'm just googling the deal and seems customer services are awful and there's lots of tales of problems. Though this is always the case, people who get what they expect stay quiet.
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I know things can go wrong, but when does anyone have to speak to customer service for mobile phone stuff? I don't think I've spoken to CS for anything in years (excluding the annual Virgin media retentions call I have to do for a new deal) let alone mobile phone stuff. You get shipped the sim, put in phone...it works. You can generally do everything else online yourself.
 
jaybee said:
I know things can go wrong, but when does anyone have to speak to customer service for mobile phone stuff? I don't think I've spoken to CS for anything in years (excluding the annual Virgin media retentions call I have to do for a new deal) let alone mobile phone stuff. You get shipped the sim, put in phone...it works. You can generally do everything else online yourself.
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Number porting. If it goes **** up you'd want some decent CS.
 
kona786 said:
Number porting. If it goes **** up you'd want some decent CS.
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I've ported across multiple providers in and out probably over 10 times in the last few years with no issues. (Multiple family members and myself). Yes you would want good CS. But then...are you going to pick based on how well a rare event is handled?
Primary is surely... do you get good signal/data performance with provider. If that's a yes, next is price for 99.9% of people.
 
I noticed this although it was looking at broadband. I had a renewal notice from Vodafone, with the price increase in pounds and pence - and that equated to an increase that was a higher % than the old 3.9% + CPI/RPI or however they measured it.

I'm not surprised if I'm honest, as soon as I heard about the rule change, I knew businesses would just either take advantage of it or pad to ensure they don't lose out - i.e. we'll just ensure the 3.9% goes through and take an inflated avg inflation figure.

In theory it should lead to more competitive prices (in theory, is the key point here) because previously, every mainstream provider had 3.9% + CPI in their contract so were increasing by the same rate. The theory is, setting in in pounds and pence means each provider has to decide on what a competitive increase is. Unless they're in cahoots, or work out what each other are doing and just follow suit.

The fairest thing to do is to enforce communicating any price increase for the following contract term, 3 months prior to the contract end date and allowing people to leave without fee in this three month period. That will really mean these providers need to consider putting too high a price increase through as they'll lose customers/volumes.
 
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