Mobile Contract Annual Renewal - The Cheek!

Yeah, I had been very happy with my RPI+ deal given how cheap it was, but that "fixed price" is going to be a massive increase.

I requested my PACs and then got a call a few minutes later where the person on the other end didn't pick up - I suspect that was EE. So full marks there to them.

I'll be heading off to MVNO land for a bit.
 
Last edited:
Jim99 said:
Yeah, I had been very happy with my RPI+ deal given how cheap it was, but that "fixed price" is going to be a massive increase.

I requested my PACs and then got a call a few minutes later where the person on the other end didn't pick up - I suspect that was EE. So full marks there to them.

I'll be heading off to MVNO land for a bit.
Click to expand...
They called you a few minutes later, but they didn't pick up? Huh?
 
I've been with EE for a while, years if you include me being on BT mobile previously before the change to EE.

I'm currently paying sim only: £15.49 and get 100GB (unlimited speed apparently)

This includes a discount for being a BT broadband customer, and also doubles the data to the 100GB.

I did get a text a few weeks ago to say the price is going up £2.24 from 1st March, this will negate the discount I get for having BT broadband.

Shame about the price increase, but other than that can't complain about the EE network round here.
 
Last edited:
mid_gen said:
1p mobile, EE network, £10 a month for 50gb. Bit cheaper than that actually as I have the missus’ on the family plan as well. Screw contracts.
Click to expand...
Same as mine, been spot on. Used to be with Smarty (Three) but with spending a lot of time in Wales their coverage was poor compared to EE. I'll take more coverage than outright speed any day.
 
Nabinium said:
Nah, request the PAC code as you're already planning to do and then the retentions team will usually call you. That's how I spoke to them last year when I got my deal.
Click to expand...
So I went on the EE website last night and went to the thinking about leaving section. I didn't actually request a PAC via the site or a text but a mobile number just called me claiming to be from EE. The caller wanted to take me through some security questions and I said how do I know you're from EE and he said go on the EE site and the mobile number he's calling from is on the trusted partners/numbers EE staff will use. He's offered me £12 a month for unlimited calls/texts/data with a fair use policy of 600GB which is a better deal than the £15 for 10GB I'm on now. The price I am paying wasn't the issue; it was the crap amount of data for the £15. Giffgaff offer 300GB, up from 100GB, for £15 as do 1pmobile. Smarty offer 200GB for £15, up from 100GB. He's going to call me back on Monday as I didn't want to agree to £12 a month and then get the price increase.
 
I was thinking of moving to 1pmobile but then I found this (https://docs.google.com/spreadsheets/d/126in1zdWmjTkPB1dU2OvWF7BzTpNWiJLPGWgZ3C0n-Q/edit?gid=0#gid=0) and realised they don't support London Underground Wifi. It isn't brilliant but it'd be good to have so I wanted to stay with EE's network and EE directly preferably so the offer is good for me. Maybe the sheet is useful for others too.
BUDFORCE said:
Tesco are putting their mobile prices up a bit as well, not by much though.
Click to expand...
Every little helps.....Tesco's profit margins!
 
MarcLister said:
I was thinking of moving to 1pmobile but then I found this (https://docs.google.com/spreadsheets/d/126in1zdWmjTkPB1dU2OvWF7BzTpNWiJLPGWgZ3C0n-Q/edit?gid=0#gid=0) and realised they don't support London Underground Wifi. It isn't brilliant but it'd be good to have so I wanted to stay with EE's network and EE directly preferably so the offer is good for me. Maybe the sheet is useful for others too.

Every little helps.....Tesco's profit margins!
Click to expand...
I’m on Lyca, a lot of lines have cellular connectivity now. Certainly the Jubilee and Elizabeth lines do.
 
Nabinium said:
What will be different on Monday's call? Or is it just time for you to make a decision?
Click to expand...
Monday will be within 30 days of the announced price increases that made me start looking at other providers. The guy from EE said they can't raise prices within 30 days of a contract starting so if we delay the change until Monday the price rise can't be applied to my account.
 
MarcLister said:
Monday will be within 30 days of the announced price increases that made me start looking at other providers. The guy from EE said they can't raise prices within 30 days of a contract starting so if we delay the change until Monday the price rise can't be applied to my account.
Click to expand...
Ahh that's helpful, I didn't know this.
 
Nabinium said:
Ahh that's helpful, I didn't know this.
Click to expand...
It's an Ofcom rule I was told when I queried the suggestion to talk again on Monday. I'm glad the EE caller said "and your price rise" because I was expecting the £12 to be the final price and not to be subjected to the incoming £2.50 increase which would take me to £14.50. Granted saving 50p a month and getting virtually unlimited data would be a better deal for me from my £15/10GB current offer but I would have been annoyed had I agreed to £12 and then got the £2.50 slapped on a few weeks later.
 
I had a 30GB deal with EU roaming included for £9 a month originally. Over the contract life, it grew to £10.65. The price increase under the new rules was going to be £2.50 per SIM (got two).

I called EE today and the best they could do was £12 for 50GB, which would go up again next year. I declined, ordered 1p Mobile with their 50GB/£10 and am porting on Tuesday. **** EE.
 
aaronyuri said:
I called EE today and the best they could do was £12 for 50GB, which would go up again next year. I declined, ordered 1p Mobile with their 50GB/£10 and am porting on Tuesday. **** EE.
Click to expand...
EE retentions team? I'd have requested a PAC code, which would then result in the retentions team calling you and often giving better deals.
 
Nabinium said:
EE retentions team? I'd have requested a PAC code, which would then result in the retentions team calling you and often giving better deals.
Click to expand...
Yep, and yep... Did that. That's who called me. I've been playing this game for a very long time and this was the first time It didn't go my way. It was the best they could do.:rolleyes:
 
I'm out of contract with 02. Its the only network that is reliable at my home/work. I see that the trick of "upgrading" to a new customer contract whilst keeping your number no longer works, and the offers they are giving me to renew are just so much worse that the new contracts.

So my plan is to do giffgaff £8 for a month, transfer my number, and then when that month is up I should be a new customer to 02 and be able to get a new customer deal and move the number from giffgaff. Looks from upthread that I've timed it right to avoid the £2.50 price rise.
 
Last edited:
Thank you to the few in this thread that mentioned 1P Mobile. I've been with giffgaff since 2017 but in the last 2 to 3 months service has dropped off a cliff. It got to the point where I genuinely couldn't answer a call in our house because the service was so poor - and it had never been a problem before then! We had someone coming round earlier this week to quote on some work and I just ended up using my work phone to arrange it all (work phone is on EE) because it was just constant call drop outs on my own.

I'd leave the house and it would be almost 5 minutes before any service came back to my phone.

Swapped to 1P Mobile earlier this week and it's immediately night and day. I'm still paying 10 quid a month so no change to cost - but I have service again, I can take calls in my house, I can get in my car and not see 'Offline Spotify' for the first 5 minutes of my drive.

I will say that giffgaff were brilliant up until the last few months - and they also make it so easy to leave them.
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom