Moving service - BT/LLU to VM

Berserker · 6 Mar 2011 at 01:36

So I'm thinking of using the force and switching all of TV/phone/broadband over from Sky/BT/Be* all to VM.

I've got the TV side covered already, but I'm not sure what I'm supposed to do with the existing phone service and LLU-to-VM has me completely stumped.

My Google-fu is also weak. Most of what I've come up with is about moving home, which is not relevant.

So, can someone please help me understand what the heck is going to go on.

Thank you.

marc2003 · 6 Mar 2011 at 01:41

you just cancel the BT line and BE completely. there is no migration path as VM have their own network.

edit: i've just thought, if you want to keep your BT phone number, i have no idea how that works. maybe someone else can chime in.

Berserker · 6 Mar 2011 at 01:46

That's what I thought - but when do I do that? I'd like to keep my number and I'd like not to have to pay for services twice.

marc2003 · 6 Mar 2011 at 01:48

heh, see my edit.

another edit: i doubt BT will be much help in this instance. it might be worth contacting VM and see what they have to say??

RJH · 6 Mar 2011 at 15:45

Just moved from BT/O2 to Virgin (already a tv customer). Like me, I think you will have to have both Virgin and BT phone for a period if you want to port your existing number.
As I understand (and welcome knowledgable input if wrong) because you also have a contract with Be (O2 in my case) the number cannot be ported until the Be account is closed. In my case, now 2 weeks.
Regards.

Berserker · 8 Mar 2011 at 19:45

Does that mean I can port the number after getting connected?

Mind you, I might switch Be off two weeks before getting VM installed, so that might be a non-issue.

Berserker · 9 Mar 2011 at 21:08

I did this over the last two weeks...

If I did that again on 'size XL' (30Mbps) Virgin Media broadband, would that get me an angry 'cease and desist' letter from Virgin Media? Or a broken connection?

Basically, am I going to run into trouble doing a 225GB download once every six months? This is an off-site backup and repeated rsync restarts are time-consuming, so I would prefer to do it all in one go.

My ADSL connection never even 'burped' during that, but as you can see the connection maxes out at 6.3Mbps.

kibblerok · 9 Mar 2011 at 21:34

http://shop.virginmedia.com/help/traffic-management/traffic-management-policy.html

You'd get taken down to 7.5mbps for 5h (I think reading the link) - so still faster than your ADSL even at the reduced level

Berserker · 9 Mar 2011 at 22:50

That was my argument for going ahead - that the minimum would still be more than my maximum.

Just need to confirm that it works that way in practice.

Ryan111 · 10 Mar 2011 at 00:41

We moved from BT for Phone and Orange for internet to VM for both. We went in to the VM store in town, gave them all our details and they called BT and got our number ported, we called orange and cancelled the broadband, we had two phone lines for about a week. And a tempory VM number, then we got a call from VM saying the number had been ported, so I swapped phone lines and it all worked good.

Virgin will install a phone line first, and give you a tempory number, then port it across. They do all the calling to BT to sort it all.