My Dell 2405FPW and dead pixels

Kangaxx · 24 Jan 2006 at 18:58

I have had my Dell monitor since half way through December and I am thrilled with it. When i first fired it up, and performed a Dead pixel test, i noticed one pixel stuck on red in the bottom right of the panel. I tried to Massage it back to life and flick it, and had no joy, so left it. I couldn't really notice it when the panel was in use anyway.

Today, whilst cleaning the screen, i noticed another red, stuck pixel, this time more to the centre of the panel, and this i cannot coax into life either. This one i do notice quite often, and it is annoying me.

Now, i know that in general, stuck sub pixels need to be in large quantities before a manufacturer will replace it, but i am getting a little worried, thinking that as time goes on, more and more will appear. The monitor came from OcUK, so it does have the 4 year warranty, but the actual rules of this warranty are not known to me. I can't seem to find anything, especially on Dead and stuck pixels anywhere as I didn't recieve a warranty card, as such, outlining the things that the screen can be returned under.

Seeing as I paid something around the £600 mark for this, i was hoping that it would work fine, but this has me rattled.
Does anyone have any info or advise about this, or do I just have to live with it?

Kangaxx

Kangaxx · 24 Jan 2006 at 21:04

Thanks for your reply Baddass. I will fire an e-mail off to OcUK tomorrow and see what they say, as I think the return would have to be done through them. If not, i am sure they'll point me in the right direction.

Does anyone else have an opinion on this, or been through a similar situation with Dell? Any input is greatly appreciated.

Kangaxx

Kangaxx · 25 Jan 2006 at 14:15

Thanks for your replies. I will get in touch with Dell and see what they say. I'll try and keep you informed of what happens.

Kangaxx

Kangaxx · 25 Jan 2006 at 18:49

Well, I phoned Dell, got put through to numerous different sections, each saying "oh you need to talk to these people", and having to wait an age.
Eventually i got through to a polite Irish women who said that in order for the panel to be replaced, it would have to be a minimum of 5 pixels which had got phut. As only 2 of mine have (so far), i will have to put up with it. She did say, though, as the warranty was so long, that if pixels kept failing, i shouldn't have a problem in claiming a new monitor if things did deteriorate further.

Its not exactly what i wanted, more what i expected though. Looks like i'll have to put up with the problem for now.

Kangaxx