Never Buying TAGAN psu again!

AMDPower · 1 Feb 2007 at 11:59

Hi

guys, to cut a long story short, i bought a tagan psu about 2 years ago and couple of weeks ago it broke. every since i have been trying to contact taga for an rma. i have sent over 20 emails to just about every email address i can find in regards to tagan services. But out of these 20 then only replied once, saying

Hello,

Thank you for buying Tagan power supply.

We are glad to solve any problem which our customer met. We pass your case to
our
company in United Kingdom and ask them help you as soon as possible. If you
haven't
got any message after a few days, please write mails to this mail box again, we
will
try our best to solve your problem.

For the further questions please contact us!

Best regards,
Tagan

well i tried sending email to tagan AGAIN but it keeps saying

Your e-mail is being returned to you because there was a problem with its
delivery. The address which was undeliverable is listed in the section
labeled: "----- The following addresses had permanent fatal errors -----".

now this is not what i call good customer services. was wondering anyone else have this kind of problem with TAGAN?

fini · 1 Feb 2007 at 12:01

To tagan psu's even come with two year warranties?

fini

AMDPower · 1 Feb 2007 at 12:02

three years i think

Jimi · 1 Feb 2007 at 12:04

Fill out the RMA form in the link below, not sure if they need confirmation from Tagen though but it's worth a try.

http://www.nanopoint.co.uk/en/pages/service/rma.php

Nanopoint service all the Tagen RMAs for the UK by the way.

AMDPower · 1 Feb 2007 at 12:07

thanks jimi

Will give it a try m8t

Jimi · 1 Feb 2007 at 19:37

Have you received a reply yet?

I got my replacement PSU off them today, I sent it on Monday and they received it on Tuesday, and I live in the Isle of Man too.

AMDPower · 5 Feb 2007 at 14:09

sorry for the late reply m8t

i filled the on line form in the link that you gave me, but they have not contacted me yet, unfortunately.

frankly i am about to give up, i just feel bad that i bought another tagan a few weeks back to replace the broken one. Terrible service.

Stolly · 5 Feb 2007 at 14:35

Mine went pop around 2 years ago.

I can't remember who i went through but i did have a new one pretty shortly after.

Dunno why you are having this nightmare, but i'd have been onto OcUK about it before now lol.

I'd have been getting OcUK to speak to them or the disty that sells their kit. Moving up the foodchain like that is the best way to make progress.

Carter · 5 Feb 2007 at 15:07

I sent mine away to nanopoint on january 11th, heard nothing since, email enquiries are not being answered.

Jimi · 5 Feb 2007 at 15:24

Might be worth giving them a ring.

[TR]SweetSpotOz · 5 Feb 2007 at 15:25

Carter · 5 Feb 2007 at 15:27

Jimi said:
Might be worth giving them a ring.

Just tried an email again

will ring next week if no response, it's not urgent anyway.

Carter · 6 Feb 2007 at 10:46

Just had an email from amtrak, saying they'll be delivering my psu tomorrow.

Carter · 7 Feb 2007 at 13:41

Wohoo it's turned up, so question, do you now have a further 3 year warranty?

Minstadave · 7 Feb 2007 at 13:42

Carter said:
Wohoo it's turned up, so question, do you now have a further 3 year warranty?

No the warranty stands from the time of purchase.

eveyuk · 7 Feb 2007 at 13:57

Minstadave said:
No the warranty stands from the time of purchase.

Congrats, it might be worth a letter to the MD stating your frustration at the lack of customer service etc.

Carter · 7 Feb 2007 at 14:39

Minstadave said:
No the warranty stands from the time of purchase.

Darn, thanks for that.

AMDPower · 21 Feb 2007 at 12:03

just thought i should update the thread.

After numerous emails, i mean about 40, i finally got a response not from tagan but nanopoint. They gave me an rma number and postal address,
sent it off on monday and a replacement arrived today.

must say i am not happy with tagan customer service, but on the flip side nanopoint was VERY FAST in their RMA and very helpfull.

overall i am quite pleased to be honest that they replaced it so quickly.

persistence pays off