New Alienware Q3 2020

Associate
Joined
29 Nov 2020
Posts
37
Looks like I will be requesting a refund for my AW2721D tomorrow. Raised the request for a replacement panel on Thursday 3rd December for a bright pixel and when checking it still shows as awaiting approval and my request for an update has gone unanswered. My refund period ends this Wednesday and I'm not risking being stuck with this.

I also played some cyberpunk on it last night and the backlight bleed in darker scenes was so immersion breaking and hard to ignore. The attached picture was taken with my iPhone 11 and the exposure adjusted to make it as close to what I physically see as possible, monitor brightness is set to 20% and variable backlight disabled. The left side is horrific with a large spot at the top and the bottom left corner is just a bleeding mess.

lCtYwyn_d.webp
 
Last edited:
Permabanned
Joined
22 Oct 2018
Posts
2,455
Looks like I will be requesting a refund for my AW2721D tomorrow. Raised the request for a replacement panel on Thursday 3rd December for a bright pixel and when checking it still shows as awaiting approval and my request for an update has gone unanswered. My refund period ends this Wednesday and I'm not risking being stuck with this.

I also played some cyberpunk on it last night and the backlight bleed in darker scenes was so immersion breaking and hard to ignore. The attached picture was taken with my iPhone 11 and the exposure adjusted to make it as close to what I physically see as possible, monitor brightness is set to 20% and variable backlight disabled. The left side is horrific with a large spot at the top and the bottom left corner is just a bleeding mess.

lCtYwyn_d.webp

Good plan. If they want to be so slow then it's their loss.
 
Associate
Joined
29 Nov 2020
Posts
37
Good plan. If they want to be so slow then it's their loss.
I waited a week and asked for a follow up that has been ignored. I'll probably stick with the 27gl83a for now and see what next year brings. Still not sure how I feel about the over saturation of WCG if I'm honest.
 
Soldato
Joined
28 Dec 2003
Posts
15,595
Looks like I will be requesting a refund for my AW2721D tomorrow. Raised the request for a replacement panel on Thursday 3rd December for a bright pixel and when checking it still shows as awaiting approval and my request for an update has gone unanswered. My refund period ends this Wednesday and I'm not risking being stuck with this.

Bright pixels are covered by their "Premium Panel Guarantee" for the duration of the warranty anyway.
 
Associate
Joined
29 Nov 2020
Posts
37
Bright pixels are covered by their "Premium Panel Guarantee" for the duration of the warranty anyway.
I'm aware of that. The issue is I requested the replacement last Thursday and was told a new one would be shipped but on Dell it still shows awaiting approval. The backlight bleed is also bad but when I mentioned that to the rep was told it was normal and 'expected'. My 14 days returns ends Wednesday and I doubt the replacement arrives before then and as such I have no ability to return if the replacement has bad backlight bleed. This monitor is a miss from me. 2 unusable overdrive modes, 10 bit only available up to 144hz, strong backlight bleed and no sRGB clamp. For £700 rrp and G-Sync ultimate I expected better.
 
Soldato
Joined
28 Dec 2003
Posts
15,595
I'm aware of that. The issue is I requested the replacement last Thursday and was told a new one would be shipped but on Dell it still shows awaiting approval. The backlight bleed is also bad but when I mentioned that to the rep was told it was normal and 'expected'. My 14 days returns ends Wednesday and I doubt the replacement arrives before then and as such I have no ability to return if the replacement has bad backlight bleed. This monitor is a miss from me. 2 unusable overdrive modes, 10 bit only available up to 144hz, strong backlight bleed and no sRGB clamp. For £700 rrp and G-Sync ultimate I expected better.

Fair enough but I don't think any IPS panel can manage 10bit at higher rates than 144Hz yet, or maybe ever. From your requirements would a VA panel perhaps suit better?
 
Associate
Joined
29 Nov 2020
Posts
37
Fair enough but I don't think any IPS panel can manage 10bit at higher rates than 144Hz yet, or maybe ever. From your requirements would a VA panel perhaps suit better?
If it supported DSC it would but I think this is a limitation of the GSync module. The LG 27GN950 can support 4k 165hz 10bit over DP 1.4. I imagine when LG release their monitor based on the panel in the AW2721D it will support it at the expense of a native GSync module.

I really did consider a VA but the only one with decent black smearing levels is the G7 and that curve is just way too much along with the VRR flickering or micro stutter trade offs. A flat G7 without the VRR issues would probably be top of my list but alas it doesn't exist.
 
Associate
Joined
22 Aug 2015
Posts
20
Looks like I will be requesting a refund for my AW2721D tomorrow. Raised the request for a replacement panel on Thursday 3rd December for a bright pixel and when checking it still shows as awaiting approval and my request for an update has gone unanswered. My refund period ends this Wednesday and I'm not risking being stuck with this.

I also played some cyberpunk on it last night and the backlight bleed in darker scenes was so immersion breaking and hard to ignore. The attached picture was taken with my iPhone 11 and the exposure adjusted to make it as close to what I physically see as possible, monitor brightness is set to 20% and variable backlight disabled. The left side is horrific with a large spot at the top and the bottom left corner is just a bleeding mess.

lCtYwyn_d.webp
This was the same as my panel. I have found the communication from Dell to be horrendous. When I bought this monitor I signed up to receive extra notifications, you can do this from 'your orders' page. I didn't receive any notifications at all. I wouldn't have known it had even shipped had I not logged on to their site. When it was passed on to DPD for delivery I never received any communication from them either. Zero communication from point of purchase to it arriving at my door.
 
Soldato
Joined
27 Nov 2005
Posts
23,381
Location
Guernsey
I also played some cyberpunk on it last night and the backlight bleed in darker scenes was so immersion breaking and hard to ignore. The attached picture was taken with my iPhone 11 and the exposure adjusted to make it as close to what I physically see as possible, monitor brightness is set to 20% and variable backlight disabled. The left side is horrific with a large spot at the top and the bottom left corner is just a bleeding mess.

lCtYwyn_d.webp
I wouldn't test it with that game as the dark scenes even look pretty bad on my VA Fald monitor and i also seen multi OLED users complaining about how bad the dark parts look.
Looks like the black level is raised from being a dark black and kind of looks like a hazy dark green
 
Last edited:
Associate
Joined
29 Nov 2020
Posts
37
I wouldn't test it with that game as the dark scenes even look pretty bad on my VA Fald monitor and i also seen multi OLED users complaining about how bad the dark parts look.
Looks like the black level is raised from being a dark black and kind of looks like a hazy dark green
The issues raised isn't the colours or colour banding etc but the backlight bleed visible. Back light bleed doesn't discriminate becuase a scenes black levels aren't low enough. In fact a hazy green should actually hide the yellowish tint of backlight bleed slightly given how green is a secondary colour combining yellow and blue.
 
Associate
Joined
23 Sep 2014
Posts
349
Location
North West
Fair enough but I don't think any IPS panel can manage 10bit at higher rates than 144Hz yet, or maybe ever. From your requirements would a VA panel perhaps suit better?

I've been able to set 10 bit at 200hz with mine. Losing 40Hz is a good compromise, since you can't tell the difference between 240Hz and 200Hz anyway.
 
Soldato
Joined
27 Nov 2005
Posts
23,381
Location
Guernsey
The issues raised isn't the colours or colour banding etc but the backlight bleed visible. Back light bleed doesn't discriminate becuase a scenes black levels aren't low enough. In fact a hazy green should actually hide the yellowish tint of backlight bleed slightly given how green is a secondary colour combining yellow and blue.
Am not sure what it is then as like i said even my VA monitor looks like it has bleed around the edges in this game that doesn't show in other games and shows no bleed at all on a full black screen
 
Associate
Joined
29 Nov 2020
Posts
37
Am not sure what it is then as like i said even my VA monitor looks like it has bleed around the edges in this game that doesn't show in other games and shows no bleed at all on a full black screen
It's backlight bleed. It's there even on pure black screens like back light bleed tests and in other games. I don't like using all back screens though as who stares at a black screen? So I decided to take a photo whilst actually in game to show how much bleed my panel has and how distracting it is.
 
Caporegime
Joined
18 Oct 2002
Posts
33,340
Location
West Yorks
At the end of the day there's no point getting upset - just because some people say they don't like the monitor and cite problems they've had with theirs doesn't mean others who do like theirs need to leap to it's defense - it's not personal. Just because they don't like it, doesn't mean those people are telling you that you're wrong for liking it.

For me at least, I can see the backlight bleed if i put it on a black screen, in dark room with no other light source. However I got my 38" as soon as it was released and have never noticed the backlight bleed in day to day usage in general windows usage or in games so i'm personally happy. The others that aren't - I hope you find something that you are happy with.
 
Associate
Joined
29 Nov 2020
Posts
37
At the end of the day there's no point getting upset - just because some people say they don't like the monitor and cite problems they've had with theirs doesn't mean others who do like theirs need to leap to it's defense - it's not personal. Just because they don't like it, doesn't mean those people are telling you that you're wrong for liking it.

This 100%. I really wanted to like this one. The white fits my setup real nice and 240hz 1440p takes it a step above 144hz. I have minimal ips glow too. Unfortunately the bright pixel was a shame and the delay in a replacement has allowed me time with the monitor and I just can't get over that backlight bleed. Mine may be an extreme in that area but I'm not willing to (and don't think I should have to) play the panel lottery with a £700 display. Back to waiting I go and hope 2021 brings something that fits my needs.

are you sure the colour is still at 10bit at 200hz, can you show a screenshot?
For what it's worth mine doesn't allow this. You can set 144hz 10bit and change to 200hz but it then reverts to 8 bit.
 
Associate
Joined
22 Jan 2006
Posts
1,361
I quite like my AW3821DW, only 2 things annoy me...

  1. Switching inputs doesn’t seem to be as easy as it could be.
  2. The fact Dell don’t sell a monitor arm compatible with it! That is just ridiculous and annoying! (And claim it isn’t compatible with any monitor stand/arm!)
Keeping the brightness at 25... anything higher burns out my eyes!
 
Last edited:
Soldato
Joined
20 Oct 2004
Posts
12,867
Location
Nottingham
The required 32KG capacity wall mount is also silly considring the panel weighs less than 8kg. I've used the same wall mount as I used for the Dell 3008 which weighs about twice as much.
 
Caporegime
Joined
18 Oct 2002
Posts
33,340
Location
West Yorks
I quite like my AW3821DW, only 2 things annoy me...

  1. Switching inputs doesn’t seem to be as easy as it could be.
  2. The fact Dell don’t sell a monitor arm compatible with it! That is just ridiculous and annoying! (And claim it isn’t compatible with any monitor stand/arm!)
Keeping the brightness at 25... anything higher burns out my eyes!


Do you know the 38" has customisable shortcut buttons on the back ? I have one set to Displayport 1 and the other set to HDMI 1. Dead easy to switch between the two now.
 
Associate
Joined
19 Apr 2012
Posts
88
Location
North East UK
This 100%. I really wanted to like this one. The white fits my setup real nice and 240hz 1440p takes it a step above 144hz. I have minimal ips glow too. Unfortunately the bright pixel was a shame and the delay in a replacement has allowed me time with the monitor and I just can't get over that backlight bleed. Mine may be an extreme in that area but I'm not willing to (and don't think I should have to) play the panel lottery with a £700 display. Back to waiting I go and hope 2021 brings something that fits my needs.


For what it's worth mine doesn't allow this. You can set 144hz 10bit and change to 200hz but it then reverts to 8 bit.

same here, there is supposed to be a firmware update to allow full 240hz at 10bit
 
Top Bottom