Its been raised as an official complaint with them although that seems to have made no difference. I'm calling them every 2 or 3 days and just getting nowhere. Well the know the car is in Portbury in Bristol now but zero updates as to what is happening with it.
I tried the dealer again yesterday and it seems they have pretty much washed their hands of it. Their response is just "its gone to bristol".
I've already done the facebook thing and had a response from them. They will pass my concerns on to my case manager so that was a waste of time it seems. I'm emailing them weekly, more for me to keep a log of every call and whats being said and when as Renault only want to deal with this over the phone.
Their complaints procedure is being followed from what I can deduce, its merely via my "case manager". I've asked them to escalate it and requested to speak to a manager/supervisor and I get promised a call back which never happens.
So far the only contact I've had off them is one solitary text message when the car was picked up, every other time I'm ringing for an update and getting nowhere.
I'm not a shouty person, i've had to work in callcentres in the past myself and I know how futile it is to get snotty with someone on the phone. I've laid it out and told whoever will listen but to no avail.
Zero update on a repair and return time.
Next step is to speak to the finance company and see if they can do anything to gee it along, or possibly start looking down the rejection route.
Director email is available, worth firing an email to them as well do you think?
I tried the dealer again yesterday and it seems they have pretty much washed their hands of it. Their response is just "its gone to bristol".
I've already done the facebook thing and had a response from them. They will pass my concerns on to my case manager so that was a waste of time it seems. I'm emailing them weekly, more for me to keep a log of every call and whats being said and when as Renault only want to deal with this over the phone.
Their complaints procedure is being followed from what I can deduce, its merely via my "case manager". I've asked them to escalate it and requested to speak to a manager/supervisor and I get promised a call back which never happens.
So far the only contact I've had off them is one solitary text message when the car was picked up, every other time I'm ringing for an update and getting nowhere.
I'm not a shouty person, i've had to work in callcentres in the past myself and I know how futile it is to get snotty with someone on the phone. I've laid it out and told whoever will listen but to no avail.
Zero update on a repair and return time.
Next step is to speak to the finance company and see if they can do anything to gee it along, or possibly start looking down the rejection route.
Director email is available, worth firing an email to them as well do you think?
