New laptop narfed by Windows Update?

Goose · 6 Mar 2011 at 20:18

My parents bought a new laptop today (sony VAIO) and so asked me to set it up and whatnot. First thing i did was run windows update and just let it do its thing. When it finished it popped up saying it couldn't install two of the 40 (ish) updates and to restart now. I restarted and once it got to the login screen i hit 'login' but it now appears to be frozen. The login box disappeared after i hit enter but windows has not loaded. It's just left me the background of the login screen and a mouse cursor (which i CAN move).

Its been like that for about 20 minutes now so i'm guessing something has gone wrong? Whats the best course of action to take?

Thanks

Valentino · 6 Mar 2011 at 20:24

Have you tried turning it off and then back on again?

Pribnik · 6 Mar 2011 at 20:26

What I do when this happens on my desktop PC is restart the computer (may not be the best option but it doesn't seem to give me any other.) It happens from time to time with the windows update.

JaseUK · 6 Mar 2011 at 23:45

How about trying to boot the last known good config.

On boot up press F8 after the BIOS has finished loading and select last known good config

Pribnik · 7 Mar 2011 at 09:33

How did it work for you? If nothing happened by now there's no point waiting

give us an update

Goose · 7 Mar 2011 at 12:41

In the end i just had to power the laptop off and reboot. It gave me the "windows failed to shutdown properly" message but i just booted in to windows normally and, bizarrely, all seems well.

Not sure what happened really.

Pribnik · 7 Mar 2011 at 12:48

Thats cool. As I said it happens to me from time to time when updating windows. Must be an issue on the Windows side I really don't think it's your laptop thats causing it.