New Sky Broadband and the headache begins

AndrewD

AndrewD

AndrewD

Associate
Joined
2 Mar 2008
Posts
434
Hello,

I've recently switched from Virgin to Sky, previously 10Mbit to Sky's 20Mbit ADSL internet. Now I've done a speedtest and received a 3.4Mbit down and 400Kbit up, compared to 9.7Mbit and 1.2Mbit up with virgin. Frankly I didn't expect this significant a drop, considering that the now shady people of Sky said there would be no performance from 10Mbit to their 20MBit and even told me at the time my area should get 8-10Mbit.

Do I have a right to complain or is there something I can do to resolve this?

Ta!
 
You can check your line stats by browsing to 192.168.0.1 and logging into your router with user "admin" and password "sky".

There is a button at the bottom of the router settings page that says line statistics, this will show your lines current stats.

Your looking for the Downstream Attenuation and the Noise Margin.
 
Skys initial dlm starts your connection off at 4mb, then will increase this in increments if the line can handle it, leave you router on, the dlm doesnt usually start as soon as the line is live but can take a few days to start, so leaving this on longer than the 10 days would be best.
 
AndrewD said:
Hello,

I've recently switched from Virgin to Sky, previously 10Mbit to Sky's 20Mbit ADSL internet. Now I've done a speedtest and received a 3.4Mbit down and 400Kbit up, compared to 9.7Mbit and 1.2Mbit up with virgin. Frankly I didn't expect this significant a drop, considering that the now shady people of Sky said there would be no performance from 10Mbit to their 20MBit and even told me at the time my area should get 8-10Mbit.

Do I have a right to complain or is there something I can do to resolve this?

Ta!
Click to expand...

Also looks like you are comparing two different technologies. looks like you were on 10mb cable when sky use ADSL
 
I've had the Sky tele since the 18th Feb, but the switchover to Sky internet and phone wasn't complete until yesterday. I don't know whether the 14day guarantee is applicable for me?
 
Sky limit the connection to 4Mb / 800kbps for the first 3 days before DLM starts.

You'll find that the connection will soon improve :)
 
To be honest I can't see how you can expect Sky to give you the same service as they are two different kinds of tech to give you broadband. ADSL is far more variable, and regardless of what Sky might have told you I'd have expected an overall speed drop going from Virgin to Sky. Your service may improve, but you still might get a worse service overall. Did you research the change 100%? If so, you would have been aware that your service could be a fair bit worse once you changed...

I understand that cost may have played a part, and don't take this post as having a go at you - but the services from Virgin and Sky are completely different, both with pro's and con's and if speed was your major concern then I would have stuck with Virgin all the way...
 
I did research it, I knew we'd get a performance drop. I however did not expect a drop of 2/3 overall download speed minimum. If it's true that the line is limited to 4mbit for a few days then will go to the speeds sky said my line was capable of (8-10) then I'll be happy.
 
You have to remeber if your phone exchange isnt upto date your line can only cope with so much thats why im still with virmin, but i wish there was something better as virmin are so exspensive and there throttling is a pain.
 
When i just checked my address they tell me the maximum i should get is 10 to 20mb but thats no good to know what you really need to know is what the minimum i will get there so crafty they dont tell you that bit.
 
Was in the same boat as you mate

Router stats showed synch at 4meg flat with a SNR of 26 i think it was :confused: sat like this for 2 days.

Was close to callin em and asking em to manually set my SNR to 6, got home yesterday SNR showin as 6.1 speed 16.5 Down 965 (iirc) up

Much happier :)

Just need to wait for the 10 days to finish and check how the ping and latency are, then if needed request the gaming profile posted in another thred, Maximum something or other rate.

Post yer router stats.

I was sent what I thougth was the same crap router that we had last time, they look exactly the same bar a small bit of branding, this one is a D-Link, the one we had previously at other hosue was a Sagem.
 
chippy08 said:
When i just checked my address they tell me the maximum i should get is 10 to 20mb but thats no good to know what you really need to know is what the minimum i will get there so crafty they dont tell you that bit.
Click to expand...

Not crafty tbh, its an estimate on the area.
You may have a good line you may have a poor line.
The line may goto the first house on yer street, go round the village 3 times then connect to you. They give a better estimate if you can provide an active LL number.

As above your speed should be 10 meg minimum 20meg maximum
 
Sky told me I'd get 6Mbit on my line but it actually goes at 20Mbit now.

Post your connection stats, that's the Signal to Noise Ratio (SNR), Attenuation and stuff.

It won't be on the root page of your modem/router, it may be hiding behind a button saying 'Show Statistics' or something.
 
You must log in or register to reply here.
Back
Top Bottom