New to BT, some questions.

dannyjo22 · 4 Apr 2007 at 16:35

I've been forced to make the switch from NTL to BT due to a housemove. For quickness I used BT which I intend to do until my contract is up.

I'm getting 2meg download and about 400kbs on upload. Will this improve if I ditch the homehub and buy my own Adsl router/modem?

Thanks

dannyjo22 · 4 Apr 2007 at 16:47

Thanks at the minute I cant get that BT speedtest site to load.

dannyjo22 · 4 Apr 2007 at 17:15

Ah the postcode function on Bt site now works for my house, before it didnt. Its saying my max is 2MB so I guess thats my lot. Is it still worth phoning them up?

dannyjo22 · 5 Apr 2007 at 10:16

Well I phoned BT they support staff said it takes 15 days for the line to stabilize. Is that correct? They said I should see some improvement after that time or phone them back.

Took me an age to clean off all the bloatware that comes on that homehub install CD

Despite all the bad things i've heard I'm getting a good signal all over the house with it.

dannyjo22 · 5 Apr 2007 at 21:12

So basically then in 15 days time I phone India up again to bend their ear?

I knew it would be a pain going from a near faultless NTL service for god knows how many years to Adsl. Didnt realise how lucky I was.

Virgin Media phoned us up tonight to ask why we cancelled. "Because bloody NTL turned down the chance to lay the cabling when the houses went up"

Would you have stayed with us if we had?

"yes you lost yourself a developements worth of £60 a months"

I hope virgin now sort out their policy of not having enough funds to wire up new developments

Edit How do I find out how far I am from the exchange and is the exchange those box things by the side of the road?

dannyjo22 · 5 Apr 2007 at 22:42

Trifid said:
http://www.samknows.com/broadband/search.php Put your phone number into there.

Thanks for the link, going by that I'm not even 1/4 of a mile tops from the village exchange. My road is a new road off the high street so all the cabling is brand new. Surely that must be better than 2 meg at that distance.

dannyjo22 · 6 Apr 2007 at 09:13

Trifid said:
Post your results on the bt speedtest like this:

IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3625 kbps

You will most likely have a stuck profile.

(very quiet night tonight on the Enta network...)

I've been trying that test for two days, still can't get it to load :confused:

it just times out trying to load.

dannyjo22 · 6 Apr 2007 at 10:38

Hmmm at the minute looking through all the menu's under advanced can't find anything to do with sync rate.

dannyjo22 · 26 Apr 2007 at 20:36

From the Home Hub

My broadband connection

Broadband connection details:

Downstream 8,096 Kbps

Upstream 448 Kbps

Connection time 0 days, 0:31:19

Data transmitted 2.79 MB

Data received 6.41 MB

Right just had a nice hour on the phone to BT India. They say there is a line fault. I'm still getting 2 meg almost bang on and doing the phone number check I should be getting 6.5-8mb.

They have now got me removing the front plate of the master socket to plug directly into the test socket to see if the speed improves after 6 hours. They are saying this will confirm whether its a fault with the front of the master socket or the line to the house.

Does this sound right or are they fobbing me off???

dannyjo22 · 26 Apr 2007 at 22:06

Thanks Tolien. I cant see a sync rate anywhere. I still cant get the Bt speed test site to load. No Idea why. Anyother sites that will give me that sync rate?

The only other data I can get from the hub is IP address.

Edit also what does it mean when people say stuck profile?

dannyjo22 · 27 Apr 2007 at 07:47

tolien said:
You quoted them earlier:

You have an IP profile, which fixes the throughput you get. It should change with sync rate (in both directions), but it appears yours is stuck (since you get nothing but 2Mbps). This explains it.
The BT Speedtest shows, and the BT Tech Support can look at, the value of the IP profile.

Thanks again Tolien, the master socket test didnt do a thing. Atleast its not my house wiring

I will give them a ring when I get home from work. They gave me a number to ring if the test socket didnt improve things.

If it was a stuck profile would they not have noticed that on the tech call last night and fixed it?

dannyjo22 · 30 Apr 2007 at 20:05

Right another day another call to india. Well they are pleasant enough so thats something, I phoned them to tell them the master socket test made no difference. They are now telling me they are phoning though to the 'technical' department to turn off interleaving and my connection should be at its max in 24 hours after stabilisation.

Have they just fed me a load of pony? Are they just unsticking my profile?

They said if its not ok in 24 hours to phone again.

dannyjo22 · 1 May 2007 at 17:16

Well a result. Came home today and checked my speed. 7 meg.