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NITRO+ RX 590 8GB - Is it Faulty?
- Thread starter Bafetimbi
- Start date
Caporegime
Perhaps, but difficult to debug with no information or system specs provided.
Here is the basic information we request when we start debugging at AMD.
Describe your system:
- AMD Graphics Card
- Make and model; e.g. AMD R9 290X
- Desktop or Laptop System
- If a laptop, make and model of the Laptop
- Operating System
- E.g. Windows 10 64bit
- Driver version installed
- E.g. Radeon Software Crimson Edition 15.12
- Display Devices
- Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
- One line for each display device connected
- Motherboard + Bios Revision
- Make and model; e.g. Asus P8P67 Deluxe Bios Version 6643
- CPU/APU
- Make and model number; e.g. FX 9590
- Power Supply Unit Make, Model & Wattage
- E.g. Thermaltake TR2 700W Gold
- RAM
- Amount of memory installed; e.g. 16GB
Describe your issue:
- Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue.
- Details about applications/games affected (including version number)
- Graphical settings used in the application/game (resolution and 3D settings)
- If possible, include a screenshot or video link of the issue
- AMD Graphics Card
RADEON RX 590 NITRO+ SPECIAL EDITION 8192MB GDDR5 - Operating System
- Windows 10 Home 64bit
- Driver version installed
- Radeon Software Crimson Edition 18.12.2
- Display Devices
- Samsung lu28e590ds 3840x2160 @60Hz HDMI
- Motherboard + Bios Revision
- ASUSTeK COMPUTER INC. P8H77-M PRO 120700372200498 Rev X.0x
- CPU/APU
- Intel - I7 3770k
- Power Supply Unit Make, Model & Wattage
- EVGA G2 Supernova 650W
- RAM
- 16GB
Last edited:
Caporegime
1. Check motherboard BIOS is up to date, latest version 1505. https://www.asus.com/Motherboards/P8H77M_PRO/HelpDesk_BIOS/
2. Update Windows to latest build (1809) + install all available updates.
3. Download and run DDU in safe mode, clean all AMD restart.
4. Download 18.2.3 which is the latest driver and install + restart.
5. Try resetting the monitor OSD values to default, then installing the monitor driver here > https://www.samsung.com/uk/support/model/LU28E590DS/EN/
If the same issue occurs, are you using a certified HDMI 2.0 cable? Could be a bad cable. Check any replacement has the certified logo and is not a cheap rain-forest cable.
You can also try switching to a certified DP1.2 cable.
Thanks, cable works perfect with two other monitors so I dont think its that, got a dp cable on the way to test it, got a new mobo coming end of the week so ill be doing a complete clean install and hopefully that will solve it! We will see.