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(not another ;D) ebay sided with the buyer - I'm the seller

Discussion in 'General Discussion' started by Buffman, 18 Nov 2021.

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  1. Buffman

    Sgarrista

    Joined: 4 May 2007

    Posts: 8,314

    Location: West Midlands

    Yeah I was considering this but I was going to wait in the hope it might be sent back.... If I do get it blocked does it have to involve police /authorities? Can it be unblocked?


    I also have the phone number of the buyer so might phone them and just request they return it
     
  2. Craterloads

    Sgarrista

    Joined: 26 Dec 2009

    Posts: 9,022

    Location: North

    Keep calling them and ask to speak to the resolution team. It seems they use a bot that doesn’t read to automatically favour buyer or something.

    A few times over the last couple of years have had to call them but eventually got sorted out. I had one where the seller said to refund me for a delivered to wrong address issue for a charger (Hermes confirmed this) he wrote this in the dispute page but seems no one read it and was closed in sellers favour. Had to call and was eventually sorted out. Seems to be getting worse
     
  3. ShivP

    Soldato

    Joined: 26 Oct 2013

    Posts: 9,037

    Location: Leicester

    It's not paypal though, it's ebay
     
  4. fez

    Capodecina

    Joined: 22 Aug 2008

    Posts: 18,152

    Location: Tunbridge Wells

    If it makes you feel any better eBay sided with a seller because I bought a bike off eBay and collected it after inspecting only to find out there were a number of issues with it when used properly. They didn't want to know because apparently I should have done a complete strip down of the bike and inspected every internal part before taking it away.

    eBay just want an easy life and for most cases that is siding with the buyer. They don't always though.

    I had the fun of being bounced between eBay and paypal as well.
     
  5. Buffman

    Sgarrista

    Joined: 4 May 2007

    Posts: 8,314

    Location: West Midlands

    OK that sounds promising. Do you know what phone number to call? It appears the "call" option has been removed for me
     
  6. ianh

    Soldato

    Joined: 12 Jul 2007

    Posts: 6,388

    Location: Norfolk.

    After a buyer took apart the electronic drums I sold to them and they couldn't put back together (all documented in their emails), eBay sided with the seller and refunded them their money out of my account (whilst they still physically had the drums still too) so I ended up ringing eBay UK who agreed with the automated response and again sided with the buyer. It then took another phone call to eBay USA before I spoke to someone with more than two brain cells who agreed that a buyer taking apart something and breaking it wasn't the sellers fault and gave me the money back into my account.

    Haven't sold on eBay since and never, ever will again.
     
  7. john_smith

    Gangster

    Joined: 19 Oct 2010

    Posts: 372

    Absolutely this. It's an open goal for anybody to scam.
     
  8. DanTheMan

    Mobster

    Joined: 11 Oct 2005

    Posts: 4,598

    Location: Manchester, UK

    It's been a while but I recall it was only via PayPal that eBay took payments via direct debit.

    They occasionally took the payment a good while after the buyer had received the item too. There were instances where people had already received the item before it was taken from the bank account (probably already debited PayPal) , and they would just cancel the direct debit without paying.
     
  9. Buffman

    Sgarrista

    Joined: 4 May 2007

    Posts: 8,314

    Location: West Midlands

    hmmm all, ebay still siding with the buyer on this one. How can I report the phone as lost? I've identified a case to actionfraud on it, will that take a while to come up on checkmend etc?

    I'd report it as stolen but presumably most authorities would be under the understanding that it is a civil matter?
     
  10. eddiemcgarrigle

    Mobster

    Joined: 13 Nov 2006

    Posts: 4,095

    Location: Inverkip

    I recently sold an item on Ebay. Buyer claimed not to have received the item that was shipped, special delivery, to the exact address given. He immediately opened a refund case with Ebay and demanded that I ship another of the same item (1/6 tank, limited edition, #48 of 999). Checked Post Office and they had a signed delivery notice featuring the buyers signature. He denied it was his signature and claimed to have no knowledge of delivery. I pointed out I had proof of postage and that we'd leave it up to Ebay to decide on it. Almost immediately I got a message back claiming it had been delivered to his neighbour by mistake.
     
  11. ~Divine~Wind~

    Underboss

    Joined: 14 Jun 2004

    Posts: 16,446

    Location: Newcastle U/T

    Well played mate! I tried this, including the speaking to someone "local" when they phoned me, got nowhere :( even after they admitted it was eBays fault and the return shouldn't have been requested!

    Luckily I had prepared for this and the paypal acc used for eBay had no Bank Acc and no Cards tied to it, was only ever used for receiving payments for the items and then the money was "gifted" to another paypal acc. Sold the item buyer opened it (now no longer new) said there were bits missing (listing never stated the parts the buyer was saying were missing were included) eBay confirmed with me they shouldn't have been included and then asked the buyer to return anyway :confused: Despite accepting and confirming this wsa eBays error they refused to budge on the refund.

    They put "my" paypal acc into nigh on 500 in debt, so I removed all personal details on Paypal and eBay as they still seem to share data.
    Email acc deleted, they'll receive non deliverable emails

    I've not heard a peep from them and dont intend to use eBay again utter shambles
     
  12. ~Divine~Wind~

    Underboss

    Joined: 14 Jun 2004

    Posts: 16,446

    Location: Newcastle U/T

    RMSD isnt what t's cracekd up to be mate

    There's a chap on MM here sold some RAM, RM said delivered by RMSD, buyer never received it.
    Pod had been signed for by the postie and there was no proof anywhere that the item had been delivered other than the postie's say so

    Chap didn't get a refund either :(
     
  13. eddiemcgarrigle

    Mobster

    Joined: 13 Nov 2006

    Posts: 4,095

    Location: Inverkip

    Maybe not, but I found it a bit suspect that as soon as I stated that I'd done everything right on my end and that a refund\replacement wouldn't be forthcoming, the buyer immediately found out his neighbour had it.
     
  14. ShivP

    Soldato

    Joined: 26 Oct 2013

    Posts: 9,037

    Location: Leicester

    RSMD they now save the GPS location exactly where the signature happened
     
  15. Stu999

    Wise Guy

    Joined: 3 Aug 2015

    Posts: 1,971

    Don’t use eBay to sell unless it is your business or the value of goods is very low.
     
  16. 200sols

    Sgarrista

    Joined: 14 Jan 2018

    Posts: 9,772

    Location: Hampshire

    The posties are signing for the items though, they could get to your door, deliver the post and sign for your expensive parcel and just walk away with it. GPS proves nothing.
     
  17. robj20

    Capodecina

    Joined: 9 Apr 2007

    Posts: 11,124

    They should do like Amazon and need a password.
    Had it with my PS5 and a few other high value items, they can't mark it as delivered without the password and it's only available to you.
     
  18. arknor

    Caporegime

    Joined: 22 Nov 2005

    Posts: 40,732

    Location: Newcastle/Zurich

    I want to work for royal mail :D

    I'd steal the packages people can't complain about ;);)

    county lines couriers is royal mail these days :cry:
     
  19. bm_999

    Gangster

    Joined: 26 Jul 2017

    Posts: 186

    pretty much the same with amazon aswell no. 70-30 always siding in buyers favour

    How much was the phone anyway?
     
  20. Minstadave

    Caporegime

    Joined: 8 Jan 2004

    Posts: 29,401

    Location: Rutland

    The price is in the OP. £320.