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Not happy with MOT station, WWMD?

Discussion in 'Motors' started by Freakbro, Oct 29, 2019.

  1. Freakbro

    Capodecina

    Joined: Jul 29, 2010

    Posts: 16,403

    Location: Lincs

    A friend of mine has a 14 plate 1 series BMW and she had the MOT done at a main BMW dealership where it failed on a dangerous because cords were showing on an inside front tyre.

    Now the garage told her they didn't have the tyre she required and so let her drive off in it to get it replaced herself!

    I really wasn't happy with that, especially as it was the end of the day so she drove home and only got it replaced a couple of days later, then had to go back to the MOT station for it's retest!

    So, what would motors do, just chalk it up to experience and explain what she should have done or make a complaint, as they should really have known better than to do that.

    She's not very savvy about cars in general (her husband dealt with all that before he died) and not a very forceful person and doesn't want to make a fuss, but I'm more of the opinion she should make a complaint.
     
  2. vanandjuanunited

    Soldato

    Joined: Oct 20, 2005

    Posts: 5,246

    Did they force her to drive away or did they simply let her leave because they didn't have the correct tyre and can't force her to stay.
    Didn't seem an issue for her to be driving around on a dangerous tyre before this point.

    What would your complaint be?
     
  3. tom_e

    Man of Honour

    Joined: Dec 26, 2003

    Posts: 26,647

    Location: West mids

    From an article written just after the MOT changed.

    Sounds like there is no complaint as long as they made her aware it was then her choice to drive away, she could have had it picked up or called a mobile fitter.

    It's your friend you shouldn't be happy with as she was the one driving with a completely worn out tyre even before the MOT. "Her husband used to deal with it" is no excuse for not giving it a quick glance every now and again.
     
  4. Freakbro

    Capodecina

    Joined: Jul 29, 2010

    Posts: 16,403

    Location: Lincs

    OK, I was under the impression that it was illegal to drive a car on the road that had failed on a dangerous, even to get it repaired.

    My complaint is that someone like her relies on the garage to give her the right advice and they didn't tell her it was now illegal to drive or tell her the other options like getting a mobile fitter.
     
  5. tom_e

    Man of Honour

    Joined: Dec 26, 2003

    Posts: 26,647

    Location: West mids

    It is but they are not the police and have no power to seize the vehicle or keep her there.
     
  6. vanpeebles

    Soldato

    Joined: Aug 22, 2004

    Posts: 6,350

    Location: County Durham

    I agree with this :)
     
  7. Freakbro

    Capodecina

    Joined: Jul 29, 2010

    Posts: 16,403

    Location: Lincs

    But they didn't even advise her it was illegal to do else she would have made other arrangements, surely that is in their remit to explain?

    But if you guys think they didn't do anything wrong then fair enough, I won't push it.
     
  8. AiiR

    Mobster

    Joined: Feb 19, 2009

    Posts: 3,042

    Not sure what the issue is? It's your friend who chose to drive around on a bald tyre.

    Perhaps the correct outcome would be to suggest to your friend to learn the very basics about the machine they drive and rely on. I'm not a petrol head but it took me a couple of Google searches to find out about basic maintenance.

    In my opinion if a driver isn't even able to tell when their tyres are balding/at a level where it fails an MOT then they shouldn't be driving.
     
  9. Terminal_Boy

    Sgarrista

    Joined: Apr 13, 2013

    Posts: 7,658

    Location: La France

    It does sound like the garage didn’t give her the correct advice and I’m surprised that a BWM main dealer couldn’t get a replacement tyre PDQ unless it’s a very rare size/rating.
     
  10. SonicSW20

    Gangster

    Joined: Apr 1, 2019

    Posts: 402

    If you want to help your friend out, rather than having a go at the garage, teach them some basics about car maintenance like how to check tyre health and how often to do it, how to check tyre pressures, how to check fluid (if you even can on a modern BMW, probably has an electronic oil level sensor only?), how to put the spare tyre on if it has one etc.

    There's no valid excuse for driving around on a bald tyre.
     
  11. Freakbro

    Capodecina

    Joined: Jul 29, 2010

    Posts: 16,403

    Location: Lincs

    Actually from the article you quoted

    That is what I'm complaining about, that they didn't do that and let her drive off.
     
  12. tom_e

    Man of Honour

    Joined: Dec 26, 2003

    Posts: 26,647

    Location: West mids

    That wasn't clear from your original post to be fair.

    If you feel they really didn't make it clear enough then yes you've got grounds to complain although it's very much down to he said she said so you'll probably get a "We'll make sure to remind our tester to make it crystal clear".

    The point still stands though that the time spent complaining at the garage would be better spent giving her some advice on making sure her car is roadworthy the other 364 days a year.
     
  13. no idea what

    Sgarrista

    Joined: Oct 5, 2009

    Posts: 9,087

    Location: Lincolnshire

    Her MOT failure would have said something like this:

    [​IMG]

    It's 100% her responsibility as to what she did, the MOT station can only advise not to drive it, they cannot stop her. But it's there in big bold letters, there's no excuse there.
     
  14. Freakbro

    Capodecina

    Joined: Jul 29, 2010

    Posts: 16,403

    Location: Lincs

    Fair enough :) That's why I was asking first, I didn't know how much responsibility they had/how serious a mess up it was.

    And I don't disagree with all these statements about her having the basic level of understanding of car maintenance of course she should, but it's obvious with the tyre in that state she didn't and I would have expected a professional garage to have advised their customer appropriately, especially in such a serious situation. But I'll not make anything of it, thanks for all the feedback.
     
  15. ttaskmaster

    Sgarrista

    Joined: Sep 11, 2013

    Posts: 9,395

    Most drivers are perfectly able to tell. Just as they know how often they should check all their other POWER points and so on.
    The issue is that they don't check.

    A friend of mine is forever getting abuse off me because he doesn't ever check anything on his car. Unless there's a red light on the dash, he assumes he will be advised of any issues by the man he pays to check everything once a year at MoT time.... and if something cannot work for a whole year, it bloody well should. He doesn't understand why there are different coloured dash lights, hasn't ever read his manual and has no idea what all the different controls in the car do. Doesn't even realise you can adjust the headlight level.
    People like that should not be driving, especially since he seems pretty typical of the average driver these days...
     
  16. AiiR

    Mobster

    Joined: Feb 19, 2009

    Posts: 3,042

    Yep it's a shame that this is the norm. Friend of mine asked me to check his tyre pressure as they 'looked a bit flat' they were all at round 0.9 bar and he hadn't touched them since he bought the car.. 13 months ago at the time. Truly shocking because I used the electric pump he had in the boot of his car. :rolleyes:

    Fluid levels, brake levels, tyre tread and pressure all take minutes to check and are far from technical!
     
  17. Psycho Sonny

    Caporegime

    Joined: Jun 21, 2006

    Posts: 32,424

    It's her own responsibility to know that.

    You can't plead ignorance if you own a driving licence and a car you are wholly responsible.

    Saying your husband, friend or accountant usually deals with it isn't a get out of jail card.

    She is responsible for the upkeep of her own car and she should know what is legal or not.

    I was caught out this year as the lexus had aftermarket lights fitted. It passed last years mot but failed this years and I asked why did you pass it last year and they told me that the laws and test had changed. So I was glad they removed the lights and put in normal ones.

    However even I know to check the tread of my tyres once a month. It takes all of 10 seconds to do a whole car. Stick finger in the line and feel for the wear bump. And I know that it needs replacing just before the bump is in line with the rest of the tyre.

    Should the garage need to tell her she needs to wear a seat belt whilst driving? And every other requirement? It should be obvious if it's failed an mot it's not safe to drive.
     
  18. lordrobs

    Capodecina

    Joined: Sep 30, 2003

    Posts: 14,734

    Location: Mulbarton, Norwich

    I
    If you feel like you really must do something I'd focus on your friends lack of awareness of the road worthiness of her vehicle instead of trying to get the garage in trouble.
     
  19. Dis86

    Capodecina

    Joined: Dec 23, 2011

    Posts: 22,578

    Location: Northern England

    It's up to her to know the legalities of operating her car, not them to inform her. Surely she should know that driving with tyres in such dangerous condition is illegal?!
     
  20. HoneyBadger

    Mobster

    Joined: Aug 2, 2016

    Posts: 2,662

    Location: Kent

    They failed the car on the MOT on a dangerous, what's left to explain? Madam, your car failed it's MOT as we deem it dangerous for X reason.