not happy with my new tv!

stephiepea · 6 Dec 2009 at 22:16

Hi all,

I was hoping someone could tell me where i stand with this:

I bought a new 19 " tv for my kitchen (LG 19lu4000) from a well known hifi highstreet store on Friday, i have been playing with it all weekend, but i just cannot get a decent picture, even from a HD source. The colours are saturated and look fuzzy, and the motion blur is pretty poor. There are also a couple of stuck pixels.

My question is: can i take the tv back and get a refund despite the fact that its not officially 'faulty'.

Any help with this would be much appreciated.

p.s. sorry if i have posted this in the wrong place!!

PardonTheWait · 6 Dec 2009 at 22:17

You most likely would be able to, especially if you just want to get a different TV from the same place. The stuck pixels should help if they're reluctant.

.Lethal · 6 Dec 2009 at 22:20

Unless there is a policy on stuck pixels then no you don't have a chance in hell if you went and bought it on the high street.

You can "try" and change it for another product in the store but I wouldn't go in there expecting anything.

Also, this should be in another section of the forums, you would get better replies from there too.

stephiepea · 6 Dec 2009 at 22:32

Thanks PardonTheWait, i shall pop in this week and hope for the best, it's definately the last time i make an impulse buy without doing the necessary research!

Van Hellseek · 6 Dec 2009 at 22:35

I bought one from the high-street catalogue shop a while back.

Got it home and it was utterly crap. Nothing wrong with it as such, just low quality. So the next day I took it back and told them where they could stick it.

Got a full refund. :cool:

SKaRT · 6 Dec 2009 at 22:54

The only real chance you have of getting anywhere with something like this is to ensure you are as nice as possible the entire time. If you go in and ask if there's any chance they can do something, rather than expect it, chances are you might get somewhere. Just keep in mind they aren't obliged or required to do anything, it's entirely at their discretion if they agree to swap or refund it.

Housey · 6 Dec 2009 at 22:57

Take it back, tell them you are disappointed with the quality of the output and would like to consider another option. Be polite, reasonable but firm in your assertion and I am sure the shop will be more than accommodating.

loki101 · 6 Dec 2009 at 22:59

a lot of places have the whole 28 days if not happy return it etc.

SKaRT · 6 Dec 2009 at 23:00

loki101 said:
a lot of places have the whole 28 days if not happy return it etc.

In most cases only applies if the item is unopened.

Van Hellseek · 6 Dec 2009 at 23:03

SKaRT said:
In most cases only applies if the item is unopened.

I doubt packaging has anything to do with it when it comes to electrical goods. How could she know it was unsatisfactory quality without opening it?

SKaRT · 6 Dec 2009 at 23:15

seek said:
I doubt packaging has anything to do with it when it comes to electrical goods. How could she know it was unsatisfactory quality without opening it?

If it's a high street store I would be very surprised if it wasn't on display. The purpose of the display is to see if it's satisfactory quality for what you want. If the item is opened and used it's no longer a new product and as such the shop would have to sell it as a pre-owned product. I've yet to meet someone who would voluntarily pay full price for a pre-owned product.

toon_mad · 6 Dec 2009 at 23:16

i bought a 32" jvc hd lcd tv for £250 off the bay, refurbished but looked brand new, works spot on and gaming on it is quality

stephiepea · 6 Dec 2009 at 23:21

thanks for all the help guys!

I have just seen on their website that they have a 7 day 'no quibble' return scheme. So as people have mentioned, i will go in and be polite and ask what they can do to help.

SKaRT, they didnt actually have the model on display, the retailer only has small stores, and so they can't have every product out.

Van Hellseek · 6 Dec 2009 at 23:21

SKaRT said:
If it's a high street store I would be very surprised if it wasn't on display. The purpose of the display is to see if it's satisfactory quality for what you want. If the item is opened and used it's no longer a new product and as such the shop would have to sell it as a pre-owned product. I've yet to meet someone who would voluntarily pay full price for a pre-owned product.

You seem to be under the delusion that if the customer doesn't want it the shop will have to re-sell it.

Reality check - if the customer isn't happy with the product it gets returned to the manufacturer. The retailer doesn't have to re-sell the item, and doesn't lose anything.

PardonTheWait · 6 Dec 2009 at 23:21

I bought a Wharfedale telly from Argos a few years ago and it was just toilet... I took it back, explained, and they accepted the return. I just returned it because it was rubbish. I had it a few days ago, made my mind up, and took it back. I was nice about it and they were nice back.

Amnesia · 6 Dec 2009 at 23:28

i took one back a couple of years ago...bought a lcd tv and omg it was absolute ****...the colours were so bad it was as though everyones face was on fire.
tried turning the colours down but it didnt really help.
it went back the next day.

SKaRT · 6 Dec 2009 at 23:33

seek said:
You seem to be under the delusion that if the customer doesn't want it the shop will have to re-sell it.

Reality check - if the customer isn't happy with the product it gets returned to the manufacturer. The retailer doesn't have to re-sell the item, and doesn't lose anything.

Are you living on a different planet or something? None of that is true at all.

Vonhelmet · 6 Dec 2009 at 23:40

seek said:
I bought one from the high-street catalogue shop a while back.

Got it home and it was utterly crap. Nothing wrong with it as such, just low quality. So the next day I took it back and told them where they could stick it.

Got a full refund.

The high-street catalogue shop will refund practically anything in my experience, with the exception of body jewellery. I don't think it's really worth their while to argue over every last thing, given their stock turnover.

Van Hellseek · 6 Dec 2009 at 23:47

SKaRT said:
Are you living on a different planet or something? None of that is true at all.

Ok, so what do you think high street shops do when items get returned? Simply throw them away?

You've never heard of an RMA?

asim18 · 6 Dec 2009 at 23:51

.Lethal said:
Unless there is a policy on stuck pixels then no you don't have a chance in hell if you went and bought it on the high street.

lol are you on a different planet or something?

I've returned a PSP, DS, iPod and loads of other gadgetry/electrical things to many high street stores, and they've given me a full refund every time, 100% no quibble.