O2 want to cut off my internet for excessive usage... : /

[sandeep]

I was with O2/Be Unlimited a couple of years back, they were really good starting off but then they started degrading and also capped me a few times, after a bit I was fed up and went to SKY with their "truly unlimited" 20MB package. I have to say they're doing great. I download a lot, and I mean a lot (30GB+) a month at times and haven't heard a word from SKY and also the speeds have actually been 20MB (2 MB/s) so it's great Sorry if I just went off on one weird troll or something.

 

[stockhausen]

To anyone doubting that talktalk are cowboys.

http://www.telegraph.co.uk/finance/...nding-payments-for-non-existent-services.html

"TalkTalk and Tiscali UK have taken significant steps to fix the problem and to comply with the regulations by the deadline set, in direct response to Ofcom's action," the [OFCOM] regulator said yesterday. "These steps include identifying and compensating some 62,000 affected consumers. On this basis, Ofcom is not in a position at present to impose a financial penalty on the companies under our current legal powers."

A spokesman for TalkTalk said: "We're pleased that Ofcom has recognised the significant steps we've taken to fix the billing issues identified. We moved all of our customers to our single billing platform at the end of January and our focus on resolving any outstanding billing issues continues. We remain committed to providing great value and service to our 4.2m phone and broadband customers."

Sometimes, a company that has had a bad reputation will actually over-compensate in order to change its public image.

It appears that the comment to which you linked is based exclusively on "billing" problems. I doubt that this problem is unique to TalkTalk and simply goes to show that you MUST get clear, unequivocal evidence that you have cancelled any contract.


Incidentally, when I cancelled my BT contract, they offered me a massive discount to stay with them; I said that they were a bit late and that their approach simply encouraged people to switch (or threaten to switch) regularly.

Clearly, nobody at BT has read anything by Tom Peters


ps - In answer to my own question about TalkTalk, I did stumble across THIS

 

[DJMK4]

The obvious answer here is go with BE by 1million miles

 

[Alpherah]

Serious question . . .

Do any of you actually have any real, personal, practical experience of TalkTalk or are you just basing your observations on something you have read / heard . . . somewhere . . .

As I say, that is a serious question.

Personally, I have had experience of about four or five different ISPs; until something goes wrong (which is infrequent), they are all just about the same. When things go wrong they are without exception, absolutely useless -

• "Yes, I have got my modem switched on."
• "Yes, it is plugged into the 'phone socket."
• "Yes, I am using a microfilter."
• "No, I am the only current user."
• "No, I'm not currently downloading the entire music and film catalogue of the universe."
• "Windows XP SP3 - does that make any difference at all?"
• "Yes, it is patched."
• "A Dell Latitude Laptop directly connected to the modem - so what?"

Yeah, having some daft problems with BT at the moment.
Problem - Internet cuts off 100% of the time when calling out, receiving a call in.
Also - Internet cuts out without the above 8-10 times per day for no reason at all.

After a long conversation im told its my router, because its a Netgear..
I ask, why is that a problem?

Man: Our connection is configured to only work properly with the BT Home hub, other routers may be disabled by us because you should use BT equipment.

Me: SO your telling me you'r intentionally bricking my personal property?

<BT hangs up>

 

[mcwildcard]

I’m on one of O2’s legacy tariffs, it was £10 per month inc a discount for my gf being an O2 mobile customer, it’s going up to £13 per month soon, but considering my speed is solid and they’ve never once said anything about the volume of my downloads, I’m happy to pay that extra £3.
It’s nice to be able to download a 12GB PS3 Full Game Trial without having to think twice about how it’ll affect my allowance for the month.
O2 are the good guys as far as I’m concerned.