** OCUK EXCLUSIVE - AK RACING & AROZZI GAMING CHAIRS **

[TwsT]

Finished photographs coming.

together in 14 minutes flat. Didn't use instructions either although I agree they are a bit rubbish. (the instructions that is)


I would put the back on first like i did. Anyway I'll talk about quality and issues in the full post. with photos

Foster: I have this one http://www.overclockers.co.uk/showproduct.php?prodid=GC-007-KR and its not a premium one, only complaint I have is with the plastic "shells" other than that this is the most comfortable chair I own!!

comfort is excellent from here too thats the one i put together.

 

[kirkstribble]

I can see what you mean about the stitching on there, ill upload some of the photos of mine, it seems that the machinist struggled with the leather?

I agree that the plastic parts are below the quality that I expected, only part of the chair that let me down! Maybe OcUK can negotiate a deal with AK racing about the plastic parts, they can redo them and dispatch them?

My lumbar support is around the bottom of the chair.... dont see why everyone is having to use the "vents"

Yeah struggled maybe, drunk maybe, inexperienced maybe, IDK. I know it may seem like nitpicking to some but I expect for the price paid to have seen straight stitching, flowing lines.

Aside from the need to use better plastic, the flaw with the left side not lining up is more to do with the casing below it not being thicker, so all 3 parts need redesigning and replacing. I too hope OcUK can secure some sort of deal to satisfy existing customers with better replacements of these parts down the line.

So...are the premium chairs the ones that seem to be OK ?

Neither seem to be 100% OK TBH, sure some are more OK than others but there seems to defiantly a QA issue somewhere, seems like a lot of these chairs shouldn't have made it out of the door, not without being labelled as sub standard and being heavily discounted IMHO.

Foster: I have this one http://www.overclockers.co.uk/showproduct.php?prodid=GC-007-KR and its not a premium one, only complaint I have is with the plastic "shells" other than that this is the most comfortable chair I own!!

That was indeed the best looking one in terms of colours, I would have snapped it up in a heartbeat if it was available in PU Leather, it was a tough choice for me between black/brown, black/silver and the carbon one.

 

[teshiburu]

Yeah struggled maybe, drunk maybe, inexperienced maybe, IDK. I know it may seem like nitpicking to some but I expect for the price paid to have seen straight stitching, flowing lines.

Aside from the need to use better plastic, the flaw with the left side not lining up is more to do with the casing below it not being thicker, so all 3 parts need redesigning and replacing. I too hope OcUK can secure some sort of deal to satisfy existing customers with better replacements of these parts down the line.



Neither seem to be 100% OK TBH, sure some are more OK than others but there seems to defiantly a QA issue somewhere, seems like a lot of these chairs shouldn't have made it out of the door, not without being labelled as sub standard and being heavily discounted IMHO.



That was indeed the best looking one in terms of colours, I would have snapped it up in a heartbeat if it was available in PU Leather, it was a tough choice for me between black/brown, black/silver and the carbon one.

I admit Kirk the leather did look nice, but after having to peel ones self off of the sofa in these hot summer months we have been having when wearing shorts, or sleeping whilst i wasnt allowed in my bed waiting for this chair, material seemed a more logical comfort choice

(n.b i really wish my post count would update )

 

[Dynix]

Mine is all packed up and ready to be driven back over to OcUK HQ once I a delivery has came. There must be some magic method to getting the gas pump detached from the wheel base as I can't separate them for the life of me.

 

[TwsT]

Right

So I'm sat in it right now.

Anderp is sorting some photos for me.

Here's my opinions ultimately this is RJK's product group so decisions are his.

1. The Instructions aren't clear and seem to have different parts that weren't relevant which is misleading too.

Resolution OcUK will write up a photo guide and attach it to the product page we will also print them off and send them out with the items.

2. The plastic is a bit weak. I think the plastic worsens the overall look I myself would have been happy with the metal but that is me. We can speak to AK racing and see what can be done about the plastic fascias.

3. Stitching isn't perfect but is well done I don't have doubts about the stitchings durability but aesthetically I agree it could be better and for the price this isn't ideal. As we said the samples were flawless! we like you were not aware of QA/QC issues till now. Not a great deal we can do about this one with the current range However we will accept all returns within DOA period for wonky stitching. If you keep it past the DOA period like with anything else you've accepted the goods. Again we will pass this back to AK to see if they can take steps to improve QC in the future.

4. Movement in the arm rests On this one it's acceptable almost expected if I'm honest RJK has a £700 office chair and his arm rests move a similar amount

5. The base had some scuffs on it whilst yes the item will get scuffed this should be done by the end user not before I think this may be a storage issue and could be easily resolved during the manufacturing process.

6. Packaging. Not too bad I think the box is a bit inferior could be sturdier which may reduce potential of damage to components.




Comfort Excellent no complaints

adjusting seating position mechanism seemed stiff but loosened up nicely once a few of us had had a play.


OVerall build feels ok looks like it could handle the use i'll put it through which if i show you my chair at home you might understand

 

[kirkstribble]

Finished photographs coming.

together in 14 minutes flat. Didn't use instructions either although I agree they are a bit rubbish. (the instructions that is)
<snip>
comfort is excellent from here too thats the one i put together.

WTH, 14 minutes, it took me that long to just unbox mine, either you're the flash or you had help

I admit Kirk the leather did look nice, but after having to peel ones self off of the sofa in these hot summer months we have been having when wearing shorts, or sleeping whilst i wasnt allowed in my bed waiting for this chair, material seemed a more logical comfort choice

(n.b i really wish my post count would update )

The reason I chose leather over fabric was my last chair developed a small hole very quickly that got bigger and bigger, ending up with foam bits on my carpet!

LOL, my post count is still 0

 

[TwsT]

I'm the flash

Ok so it was already un boxed as i wanted to check the quality of each item.

but from the first photo to the finished product it was 14 minutes we have a photo diary!

 

[OotG]

Does anyone else's arm rests have quite a bit of movement side to side (the whole arm rest), surely they shouldn't move....
Its starting to bother me, but I'm reluctant to sent it back just because of that....

If you're referring to the play in the arm rest I also noticed it, the arm upright itself is secure with no movement but the plastic rest itself has a lot of slack and moves a good few millimetres side to side and front to back from the centre and way too much movement diagonally, about a centimetre in either direction, though it does reduce when in use but is still present. Sadly there does seem to be many small issues with the chair but so far there's nothing that really makes it seem worth the trouble of returning, overall it certainly seems structurally sound and quite comfortable which is the main thing, just not very well finished.

 

[kirkstribble]

@TwsT - Very impressed with your build time, for me and others however it was a struggle, short side bolts etcetera.

@OotG - My thoughts exactly, for the small imperfections and hassle of taking apart and boxing it all back up it's not worth the trouble, having said that though I would have only been expecting this poorer level of quality from a bargain bin item, not something labelled as premium and advertised as a luxury item. Cannot complain with the regards to the comfort level either, I'm in heaven in that regard.

 

[TwsT]

Not disagreeing with you on the imperfections. WE fully understand where you are coming from.

Rjk has stated we will work with anyone with problems if they raise it through the appropriate channels

 

[Guyver]

got mine very early this morning, just got around to building it now. very well packed, fairly easy to build, same old problem when lining up multiple holes at once but only take a minute or 2 to do.

over all quality of the chair is very good. only 2 little marks in the back which i have taken a photo on 1 of them.
the plastic parts are not the best fitting but it'll do. i took a pic of one of them and you can see the finishing position but it isnt a real car seat so i'll let it pass.

stitching is fine and the rest of the chair is great. not far off the quality of any of the recaro seats iv had in my ford RS's.

very comfortable and great support for long gaming sessions.

need to give mine a little clean now as you can see its a little dirty in the photos.

stitching looks good

the little mark, another one same on other side.

base looks good, no marks

dodgy angle due to the seats sides. but its ok, i can live with it.

9/10 for chair and 10/10 for OCUK delivery speed all the way to Northern Ireland.

 

[Kelt]

You're more tolerant than I would be with that chair. That looks more like a tear than a mark to me.

I'd be sending that back.

 

[MatsyLR]

I wonder if the plastic was even designed for these chairs very off

 

[kirkstribble]

Not disagreeing with you on the imperfections. WE fully understand where you are coming from.

Rjk has stated we will work with anyone with problems if they raise it through the appropriate channels

That is very much appreciated, the blame doesn't lie with OcUK at all, we're just trying to give some valuable feedback and resolve here, I'm not trying to suggest what should or shouldn't be done with regards to some sort of compensation, that's not right here. It is 100% down to AK Racing to sort it out at the end of the day, I do feel somewhat ripped off by them, not by OcUK.

Could I ask though... How long will we have to raise these issues through the appropriate channels? What is the DOA period? Will it be extended to after Rjk has done a full and thorough investigation of what went wrong?

You see here is our main problem, if we go through the hassle of officially complaining, de-installation, repacking and sending it back; how long will we have to be waiting for a zero flaw quality replacement? From what I can see this would probably end up being several months.

 

[TwsT]

Doa period is 28 days

 

[Ulti-Resis]

Can't ask for more from OCUK on this issue and no blame or complaints about service fall on you guys.

AKRacing on the other hand need to get this fixed and fixed fast. However, I don't see that happening, as the re-tooling and re-manufacture costs would make it unfeasible.

They may be able to re-design in the future but they will likely say that they have only had a very small amount of returns or complaints, well within the normal manufacturing tolerances and nothing will be done. Very likely that they will have more and more warranty claims as the months pass and the parts and chairs begin to break and fall apart during normal use.

Seems very strange that the samples were perfect and the production stock is flawed, faulty and not perfect. I stand by my earlier post that the factory (and AKracing it would seem) took much time and care to make sure that they produced and sent OC (and probably other retailers) the best flawless samples but then actual production seems to have been rushed and undertaken by the 'normal' employees rather than their best and most skilled staff who made those perfect samples. Put simply they have conned the retailers into buying their products by showing them something of an entirely different standard of workmanship to what they would actually receive. Seen this many times before myself and it does not surprise me.

I'm happy with what OC are offering in terms of returning etc so I guess I'll wait it out and see what mine is like when/if it arrives, but any problems it will have to go back and I go elsewhere.

My standards and expectations are always very high and no matter what the price of the item, it should be made to the best possible standard without defects or bad design IMO. I think the worst thing here is the non fitting plastic parts and the type of plastic used being too brittle and fragile for the job, along with the physical damage to the chairs and parts. Wobbly stitching is not great but I guess isn't the worst of the problems, though I have an OCD about this kind of thing and it would probably annoy me.

Clearly everyone has a different standard and what I think is unacceptable or horridly broken by design some may not even notice or be fussed about. Each to their own.

Certainly is going to be interesting to see what AKRacing have to say about this.

 

[kirkstribble]

Thanks again TwsT, it's a relief to know we have a reasonable amount of time to decide what to to with regards to returning and should give Rjk enough time to look into this matter, I shall sure sleep easier over the weekend knowing I'm not being rushed into making a decision without knowing what the final outcome may be.

 

[TwsT]

Photos!

Spoiler

 

[grimm]

For the price paid I wouldn't be happy with that chair Guyver posted pictures of (looks like a puncture through the material and the plastic parts on the sides look like they were not even designed for these chairs).

The service from OCUK for the people who are unhappy with them does appear excellent though. Hopefully they can resolve the issues with the supplier.

 

[TwsT]

Well Like i said normally we give you a DOA period of 28 days for graphics cards and what not to fail. where by you can have a refund or an immediate replacement.

you're receiving the goods if it's stitching and other such cosmetic issues it is a fault. 28 days is a reasonable amount of time for us to get some communication down with Germany and the supplier to see if we can resolve it.

Ideally though we would like you to make contact soon be it on the forums or over the phone or webnote. You can raise an RMA and not send it back!

This is so we can get some real figures on the scale of the issue.