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OcUK to stop selling Shuttles

Discussion in 'GH Archive' started by PanchoVilla, 18 Mar 2004.

  1. BeanBandit

    Wise Guy

    Joined: 21 May 2003

    Posts: 1,042

    Location: Milton Keynes

    It's a shame that i won't be able to buy my next Shuttle from OCUK, but it's about time the retailers thought a bit more about the customer. Nice move OCUK.
     
  2. Jonners

    Capodecina

    Joined: 22 Nov 2002

    Posts: 17,679

    Location: Wherever I want to be

    Next step, remove the Q-Tec psu's ;)
     
  3. Mikey

    Soldato

    Joined: 28 Dec 2002

    Posts: 5,993

    Location: South Coast

    In time can you see Shuttle sorting themselves out and re-appearing on your stock list?

    Or are they that arrogant?
     
  4. Lithium

    Hitman

    Joined: 29 Oct 2002

    Posts: 806

    Erm - all the others look rubbish / are larger?

    However if it means overclockers support gets better - it can only be a good thing - because lets face it- it hasnt been award winning has it ? heh :)
     
    Last edited: 18 Mar 2004
  5. Kinsy

    Mobster

    Joined: 8 Aug 2003

    Posts: 4,947

    Location: Loughborough

    Shuttle offer the best SFF product. Thats a fact.

    Ive had to experience the horrific support twice now, which resulted in a friend of mine having to wait four months to get a working SN45G.

    Their build quality has definately taken a dive (hence the reason for my return, DON'T INCREASE THE VDIMM ON SN45G's WITH v2 MOTHERBOARDS! YOU WILL KILL YOUR SHUTTLE!) as well.

    But the fact remains their product line is topnotch spanning several models whos looks can't be beat.

    I hope Shuttle become more agreeable, in the meantime, if i need an SFF, ill buy from another retailer. Hats off to OcUK for taking a stand though.
     
  6. wyatt gates

    Wise Guy

    Joined: 24 Jul 2003

    Posts: 1,909

    Location: Bracknell, Berks.

    what happens to people you have bought one off overclockers,concerning if they have problems with there shuttle before 12 months is up
     
  7. [Slip]

    Gangster

    Joined: 7 Jul 2003

    Posts: 173

    Surely this is consumer issue?

    If someone wants a shuttle they'll buy it from elsewhere if OCUk don;t stock it, regardless of fault replacement times (?)
     
  8. Kinsy

    Mobster

    Joined: 8 Aug 2003

    Posts: 4,947

    Location: Loughborough

    Obviously Slip (your not the Slip i know are you?).

    You have people complaining how bad OcUK's support are, and OcUK responding and trying to improve. Shuttle say all end-user support is handled by the retailers. Their turn-around time to the retailers is absolutely terrible.

    When i had to RMA my mates Shuttle, it literally took 2 months for the first one to turn up. The retailer bent over backwards trying to sort me out, especially as i had specific requirements (I needed them to keep the PSU because it was a replacement from Shuttle themselves to solve the ATi AIW issues).

    It reflects badly on OcUK, when its really not their fault. To improve, OcUK have to put pressure on the suppliers, which is what they are doing by this move.
     
  9. Gibbo

    Commissario

    Joined: 17 Oct 2002

    Posts: 35,146

    Location: OcUK HQ

    We will still look after our customers, but obviously we'll be in the hands of Shuttles and as we won't be carrying stock RMA times can be lengthy.
     
  10. Bill Carson

    Hitman

    Joined: 21 Oct 2002

    Posts: 696

    Location: Basura Vista, Utopia Planitia

    It's a good move by OcUK - I remember complaining about them withdrawing Gainward cards from sale especially after the fantastic prices they were selling them for.

    A few weeks later, I learned the depth of my mistake in buying from a competitor :eek: I am going to follow their lead a lot more closely this time ;)
     
  11. GOTH_THING

    Mobster

    Joined: 12 Nov 2003

    Posts: 3,158

    Location: London

    i was thinking of getting one but it look like i wont be. why dont board makers make micro boards to fit in a case the size of a shuttle, then we will have a larger choice of mobos to use in a micro pc
     
  12. Kinsy

    Mobster

    Joined: 8 Aug 2003

    Posts: 4,947

    Location: Loughborough

    They already do?

    The top-tier manufacturers arent producing microATX boards because there was no market for them - Shuttle used to make them and were the only manufacturer i recall that did who made a noise about it. One day they got fed up of having tiny motherboards but no buyers, and the Shuttle XPC was born.
     
    Last edited: 18 Mar 2004
  13. GOTH_THING

    Mobster

    Joined: 12 Nov 2003

    Posts: 3,158

    Location: London


    then how comes shuttles are pretty much the only ones with micro comps of that size.

    i know MSI make micro boards available to buy, but no way you can fit one into a shuttle sized case
     
  14. Kinsy

    Mobster

    Joined: 8 Aug 2003

    Posts: 4,947

    Location: Loughborough

    Its a standard format - years ago i remember looking at price lists and seeing PC Chips MicroATX boards being sold.

    edit - definately not using MiniITX format - this is what VIA use in their Hush PCs.
     
    Last edited: 18 Mar 2004
  15. GOTH_THING

    Mobster

    Joined: 12 Nov 2003

    Posts: 3,158

    Location: London

    i agree that they had micro atx or whatever a while ago, but every micro board i have seen for sale has 2 pci slots as well as a AGP and that just wont fit
     
  16. Kinsy

    Mobster

    Joined: 8 Aug 2003

    Posts: 4,947

    Location: Loughborough

    FlexATX?
     
  17. GOTH_THING

    Mobster

    Joined: 12 Nov 2003

    Posts: 3,158

    Location: London

    lol never herd of it.

    me being dense
     
  18. Ranjitchoongh

    PermaBanned

    Joined: 18 Dec 2003

    Posts: 846

    Location: England

    Its a good think i suppose if shuttle is not providing support, but they look cool, sad to see um go as i was guna buy one soon. :(
     
  19. HEADRAT

    Capodecina

    Joined: 18 Oct 2002

    Posts: 21,079

    Location: Cambridge, UK

    Here's a question for Gibbo :-

    What about people that have already bought Shuttles from you, if you stop selling Shuttles all together then aren't people who RMA Shuttles to you in the future in for a long wait !!

    HEADRAT
     
  20. GOTH_THING

    Mobster

    Joined: 12 Nov 2003

    Posts: 3,158

    Location: London

    gibbo said on the first page if you want an RMA you have to talk to shuttle not OCUK
    i think