http://www.bbc.co.uk/news/business-39377492
This would certainly make the ISPs perform. But I think what's missing from these measures are the ability for customers to take the ISP to ombudsman or to small court with automatic verdicts. I can see some ISP just don't pay and there is nothing the customer can do other than write to Ofcom. Ofcom is generally slow to act and can take months by which time for a critical service such as internet, it is far too late for the customer
This would certainly make the ISPs perform. But I think what's missing from these measures are the ability for customers to take the ISP to ombudsman or to small court with automatic verdicts. I can see some ISP just don't pay and there is nothing the customer can do other than write to Ofcom. Ofcom is generally slow to act and can take months by which time for a critical service such as internet, it is far too late for the customer