I'm on the phone at the moment with their sale support. It's laughable the service from them. Firstly I told him my name was Shane from Craughwell Furniture (where I work). He promptly went on to refer to me as Denis (the name of my boss) for the rest of the conversation.
I tried spelling out the service tag for the server I was inquiring about upgrading and that took atleast a minute not including the 2 or 3 minutes he put me on hold in the middle to do something else.
Eventually he got that right and had the name of the PC up. Yay.. now I went on to tell him that the machine has 512mb of PC2100 memory in it and I asked him.. wait.. didn't get a chance he had to load up the system spec for which he put me on hold for another 2 or 3 minutes. He came back and muttered something about loading system specs.. then went away for a minute or two again.
Now he comes back and tells me.. you have 5.. 1.. M.. B.. of memory in this machine (leaving out the 2). I say, okay I would like to know what the maximum speed of the memory is that the motherboard can take. He says something about contacting his technical contact and puts me on hold for another few minutes.
He gets back to me and says, your computer can take 4.. T.. B.. of memory or the 5.. 1.. M.. B.. it has already (nothing in between obviously and it since when have we had TB memory??). I tell him, no no I would like to know the maximum speed.. as in mhz.. speed.. at this stage I was taking on the approach I use when explaining such things to my mother. Of course he has to go consult his technical contact again.
He comes back and tells me that it can take 2.. 6.. mhz memory maximum speed. I say thankyou and tell him that I'll have to talk to Denis about what he's told me and we'll call them back when we're ready to order.
He says, okay how long will it take for Denis to make the decision.
I say about 1 hour (he's out)
Okay, Goodbye Mr. Denis.
*hangup*

I tried spelling out the service tag for the server I was inquiring about upgrading and that took atleast a minute not including the 2 or 3 minutes he put me on hold in the middle to do something else.
Eventually he got that right and had the name of the PC up. Yay.. now I went on to tell him that the machine has 512mb of PC2100 memory in it and I asked him.. wait.. didn't get a chance he had to load up the system spec for which he put me on hold for another 2 or 3 minutes. He came back and muttered something about loading system specs.. then went away for a minute or two again.
Now he comes back and tells me.. you have 5.. 1.. M.. B.. of memory in this machine (leaving out the 2). I say, okay I would like to know what the maximum speed of the memory is that the motherboard can take. He says something about contacting his technical contact and puts me on hold for another few minutes.
He gets back to me and says, your computer can take 4.. T.. B.. of memory or the 5.. 1.. M.. B.. it has already (nothing in between obviously and it since when have we had TB memory??). I tell him, no no I would like to know the maximum speed.. as in mhz.. speed.. at this stage I was taking on the approach I use when explaining such things to my mother. Of course he has to go consult his technical contact again.
He comes back and tells me that it can take 2.. 6.. mhz memory maximum speed. I say thankyou and tell him that I'll have to talk to Denis about what he's told me and we'll call them back when we're ready to order.
He says, okay how long will it take for Denis to make the decision.
I say about 1 hour (he's out)
Okay, Goodbye Mr. Denis.
*hangup*
