Online order refund rights

Christo · 9 Feb 2007 at 23:15

I placed an order for various components to the value of around £400 on Thursday around midday for next day delivery. Now I was told after enquiry, at around 5pm today that I will not receive the parts until Monday. As a result I now do not need the order and have sent an email to cancel it, however its due to be delivered on Monday. I will not accept the delivery from the courier but I was wondering what my rights are regarding a refund? ie refund time. I am very concerned as I dont want to be without £400 for a lengthy period.

Cheers guys

Scuzi · 9 Feb 2007 at 23:32

I believe you have up to 14 days to return the goods for a full refund under the distance selling act.

Raymond Lin · 9 Feb 2007 at 23:32

Scuzi said:
I believe you have up to 14 days to return the goods for a full refund under the distance selling act.

7 days.

zain · 9 Feb 2007 at 23:33

Raymond Lin said:
7 days.

If they (the company) don't define a date it could be anything afaik.

Raymond Lin · 9 Feb 2007 at 23:38

zain said:
If they (the company) don't define a date it could be anything afaik.

actually i mis-read that, read it as number of days to be able to return the goods rather than refund period.

Wryel · 9 Feb 2007 at 23:45

Most places will happily refund you within 7 days, I bought a router this week realized it wasn't what I wanted, emailed the company and sent it back the next day. Got an email today saying a refund was being processed. Should be fine mate

Christo · 10 Feb 2007 at 00:53

I havent even received the goods yet, and I will turn away the courier when/if they come. Surley a straight up refund is reasonable.

Cob · 10 Feb 2007 at 01:28

Once the courier company returns it to the seller (may take over a week), the seller should automatically refund your money.

But you may be charged a restocking fee if you don't inform the seller that it's being returned.

Christo · 10 Feb 2007 at 01:32

Cob said:
Once the courier company returns it to the seller (may take over a week), the seller should automatically refund your money.

But you may be charged a restocking fee if you don't inform the seller that it's being returned.

Already have done. They broke contract by not delivering on agreed date.

megakid · 10 Feb 2007 at 01:35

and by refusing the courier you wont have to pay a fee to return the item

Christo · 16 Feb 2007 at 18:46

In this case I would have though that I am entitled to a full refund including delivery costs - do you think I am right? They are refusing - am I just being picky!?

roboffer · 16 Feb 2007 at 18:55

Chrisp7 said:
In this case I would have though that I am entitled to a full refund including delivery costs - do you think I am right? They are refusing - am I just being picky!?

Nope, you arent entitled to delivery costs.

Christo · 16 Feb 2007 at 19:14

roboffer said:
Nope, you arent entitled to delivery costs.

Hmm I would have though that if they didnt deliver on the day specified, they have broken contract ie a full refund would be in order?