Anyone else feel that, in general, that the quality of customer service has dropped at orange over the past few months.
I and my partner have had a number of problems with them.
Firstly i had texts removed from my account after six months when the deal was for twelve, this has subsequently happened to my partner. When talking to them they claim it was on both paper and online bill statements, not true.
I have been looking at upgrades since may. Was interested in a number of handsets. Spoke to upgrades and then retentions and settled on the spv m600. Was told i would get a call back in a week, ten days went by, so i phoned and was told i would get a call back in a couple of days, after a week i called and explained i was a little unhappy, they said something along the lines of 'high demand handset' 'no note on account'. First point i can accept, second point i was told there WAS a note on my account.
Waited a little longer and then the k800i came out so i called them for that. They had no idea of arrival time or cost. I called o2, they took my order and i had the phone in five days. Called orange for my pac code they gave it without so much as a passing interest in my reasons for leaving. Decided, the day after, that I must have been unlucky so phoned orange again. this time the bloke in retentions was a little more helpful, tho when i said i had the k800 on order with o2 he laughed and said i would be lucky to get it within the fortnight ( this was the day after i had ordered ). He made me an offer and I asked them to call me when they had the handset which he assured me would be no more than ten days. I made that call nearly a fortnight ago.
Anyway i now have and am very happy with an o2 k800i. Decided to ask my mum if she wanted a contract, she did if it was cheaper than her 20-25 o2 pay and go. Best orange could do was 250mins 500 texts free 6230i over 18months.
Sorry for the long post, just up until april of this year i have never had any trouble with orange before.
I and my partner have had a number of problems with them.
Firstly i had texts removed from my account after six months when the deal was for twelve, this has subsequently happened to my partner. When talking to them they claim it was on both paper and online bill statements, not true.
I have been looking at upgrades since may. Was interested in a number of handsets. Spoke to upgrades and then retentions and settled on the spv m600. Was told i would get a call back in a week, ten days went by, so i phoned and was told i would get a call back in a couple of days, after a week i called and explained i was a little unhappy, they said something along the lines of 'high demand handset' 'no note on account'. First point i can accept, second point i was told there WAS a note on my account.
Waited a little longer and then the k800i came out so i called them for that. They had no idea of arrival time or cost. I called o2, they took my order and i had the phone in five days. Called orange for my pac code they gave it without so much as a passing interest in my reasons for leaving. Decided, the day after, that I must have been unlucky so phoned orange again. this time the bloke in retentions was a little more helpful, tho when i said i had the k800 on order with o2 he laughed and said i would be lucky to get it within the fortnight ( this was the day after i had ordered ). He made me an offer and I asked them to call me when they had the handset which he assured me would be no more than ten days. I made that call nearly a fortnight ago.
Anyway i now have and am very happy with an o2 k800i. Decided to ask my mum if she wanted a contract, she did if it was cheaper than her 20-25 o2 pay and go. Best orange could do was 250mins 500 texts free 6230i over 18months.
Sorry for the long post, just up until april of this year i have never had any trouble with orange before.