Ordered a HTC desire,have no signal and battery life is dire! Advise please!

Soldato
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Hey guys,

On the 26th August I received my HTC Desire from mobiles.co.uk on the Orange Dolphin Plan which is a 2 year contract with 300 minuets, unlimited texts and 500MB of data.

I am having terrible signal problems, people are unable to contact me at work and I have equal difficulties with sending text messages (I am often prompted with 'message unable to send')

I have been in the south of England for 3 days and then Scotland for the other 4 so it's not as the problem lies within my location.

I am wondering what I should do now? Apparently mobiles.co.uk only have a 7 day refund policy and I'm on 8 days (including the weekend).

Another problem I have is that the battery is dead after 7/8 hours. This is with minimal use! I know the desires don't have the best battery life in them but 7/8 hours!?

EDIT- There 7 days returns policy doesn't include working days so I should be fine if I contact them today! Shame they aren't picking up though...
 
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Soldato
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I'm on the train back from Scotland so can't get to a carphonewarehouse today.
 
Soldato
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Well I'd probably try a custom ROM - to sort out the battery life.
Along with SetCPU which can underclock the processor this really helped me out.

Most custom ROMs have a massive APN list as well which helps with the signal I believe.
 
Soldato
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lol at this....

Ensure the Sim/Handset/Free gift has not been used (use signifies acceptance of your contract)
 Ensure item being returned is in it’s original packaging
 Contact us to arrange a return by the 6th day of the first attempted delivery*

How the hell am I meant to test the phone!!!

Maybe I can exchange it for the iphone or the new Samsung?
 
Soldato
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^^^

So lets void the warranty on what could be a faulty device? Great idea!

Genius idea :rolleyes:

OP - sounds like the handset is faulty. Your phone has a 12 month warranty (or is it 24 month?) so i'd just give mobiles.co.uk a call asap and explain the situation. They'll be able to provide better guidance.

P.s. do NOT mess around with the software or anything as suggested above. Just try and get a replacement phone. :)
 
Soldato
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lol at this....

Ensure the Sim/Handset/Free gift has not been used (use signifies acceptance of your contract)
Ensure item being returned is in it’s original packaging
Contact us to arrange a return by the 6th day of the first attempted delivery*

How the hell am I meant to test the phone!!!

Maybe I can exchange it for the iphone or the new Samsung?

As i understand it - this is only applicable if you buy your contract then by the time the phone arrives you don't want the phone/contract anymore for whatever reason.

Your phone sounds FAULTY. Ie. it should be replaced.

Don't go for the new iPhone if:

A) you value the contents of your wallet
B) you like having uninterrupted signal ;)
 
Soldato
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Great mobiles.co.uk aren't picking up and they still haven't replied to my e-mail :\
 
Associate
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do you have the insurance that they slap on the package by default? You shouldn't really need it anyway as it virtually brand new.

If you can't get in touch with mobiles.co.uk just take it into a carphone warehouse the next opportunity you get with the little invoice paper you received and they should sort you a replacement.
 
Associate
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Admittadly Orange do still seem to be suffering from major signal problems nation wide at the moment, probably the lack in signal causing your phone to use up the battery quicker trying to lock on to the signal.

I had this problem in particular the other week when our house had literally the tiniest bit of signal ever.

But i suggest as the others return as faulty just to cover yourself
 

AMG

AMG

Soldato
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lincs, spalding
thats a great idea, OPs phone is probely faulty...it could sort the problem out, but is it really worth the risk? No I really mean it, if its sorts the problem out...but what if it still has the fault, bye bye warrenty.

I would take it back :/
 
Soldato
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The poor battery will be related to your poor signal, the phone will use more juice trying to get better signal.

Does sound like the handset is faulty.
 
Soldato
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T.O.
thats a great idea, OPs phone is probely faulty...it could sort the problem out, but is it really worth the risk? No I really mean it, if its sorts the problem out...but what if it still has the fault, bye bye warrenty.

You know you can UNroot too, yeah? ;)
 

int

int

Soldato
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Radio problems can be sorted easily with an updated radio.

Desires are notirious for having poor battery life to begin with, you need to do a few full charge/discharge cycles. After that, minimal use will probably last you a couple of days.
 
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