Soldato
Hi
my partner signed yesterday for a 6 month contract on her new home. Its a cheap, pretty basic flat in the city and was signed through an estate afent who claim they are "Raising the standard of estate agency".
Anyway, flat was advertised as a having a gas fire n the living room, electric heating in the bedroom and electric water heater and cooker. So the fire is the nly gas powered device in the house. Before she signed she said is the fire safe (carbon monoxide emissions etc). This was a sticking point for her as its the only form of heating on the front of the house (no central heating)/ They said it would be checked by a corgi bloke before she sigs over to it. She pays her fee, waits a month then goes in to sign.
The bloke still says the gas is ok, and that everything is fine - tho any probs, speak to them and they'll sort it. She's bombarded with paperwork to sign, one of which is a poorly photocopied gas form.
She pays £900 (£100 of which are admin fees, + months rent and bond). We get to the place after signing, and the fire has been condemned, and disconeected from the gas.
She rings up, asks for it to be rectified - they act surprised and say they'll get back to her - she awaits a return call. She calls again a day later, and speaks to the manager. He says that on the gas form (cruddy photocopy) it says that the fire doesnt work and that they "may" fix it. Key word there being may.
Shes ok with it not working at the mo, despite being advertised with fire, but would expect it fixed - he seems to believe they may after speaking with the landlord.
My take on this (no legal eagle) is that on more than one occasion they assured us it would have a gas fire - i accept we missed the entry on the gas paperwork, but even as we were signing the guy said the gas fire has been checked and is fine -intentionally or not we have been misled.
I would also have thought if its advertised, and a contract agreed, with a gas fire (despite it not working at time of contract) that it MUST be fixed, or replaced.
Do people agree, or am i wrong?
If people agree what is a suitable lengthof time to allow for this?
Is her contract with the agency (i believe it to be - we have no details of the landlord and pay the agency), and not the landlord - therfore any excessive delay in getting in contact with the landlord is the agencies problem and not ours, and the problem should be rectified by them in a timely manner.
Any help, responses or input would be appreciated.
As an aside the manager on the phone was very rude, suggesting to my partner that SHE was in the wrong, and basically, it was tough luck (tho that isnt the reason for this long winded post, which is probably too long for anyone to comprehend or read! lol).
TIA
my partner signed yesterday for a 6 month contract on her new home. Its a cheap, pretty basic flat in the city and was signed through an estate afent who claim they are "Raising the standard of estate agency".
Anyway, flat was advertised as a having a gas fire n the living room, electric heating in the bedroom and electric water heater and cooker. So the fire is the nly gas powered device in the house. Before she signed she said is the fire safe (carbon monoxide emissions etc). This was a sticking point for her as its the only form of heating on the front of the house (no central heating)/ They said it would be checked by a corgi bloke before she sigs over to it. She pays her fee, waits a month then goes in to sign.
The bloke still says the gas is ok, and that everything is fine - tho any probs, speak to them and they'll sort it. She's bombarded with paperwork to sign, one of which is a poorly photocopied gas form.
She pays £900 (£100 of which are admin fees, + months rent and bond). We get to the place after signing, and the fire has been condemned, and disconeected from the gas.
She rings up, asks for it to be rectified - they act surprised and say they'll get back to her - she awaits a return call. She calls again a day later, and speaks to the manager. He says that on the gas form (cruddy photocopy) it says that the fire doesnt work and that they "may" fix it. Key word there being may.
Shes ok with it not working at the mo, despite being advertised with fire, but would expect it fixed - he seems to believe they may after speaking with the landlord.
My take on this (no legal eagle) is that on more than one occasion they assured us it would have a gas fire - i accept we missed the entry on the gas paperwork, but even as we were signing the guy said the gas fire has been checked and is fine -intentionally or not we have been misled.
I would also have thought if its advertised, and a contract agreed, with a gas fire (despite it not working at time of contract) that it MUST be fixed, or replaced.
Do people agree, or am i wrong?
If people agree what is a suitable lengthof time to allow for this?
Is her contract with the agency (i believe it to be - we have no details of the landlord and pay the agency), and not the landlord - therfore any excessive delay in getting in contact with the landlord is the agencies problem and not ours, and the problem should be rectified by them in a timely manner.
Any help, responses or input would be appreciated.
As an aside the manager on the phone was very rude, suggesting to my partner that SHE was in the wrong, and basically, it was tough luck (tho that isnt the reason for this long winded post, which is probably too long for anyone to comprehend or read! lol).
TIA
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