P182 fan dies - Antec sorts it in 17 mins

BlastRadius · 10 Jul 2007 at 22:19

Hey all,

Just wanted to post this to comment on how amazing I found the Antec RMA service.

I purchased a P182 from OCUK on 21 June and it is brilliant in my opinion. Easy to install components, excellent cable management and top notch cooling.

Had a slight problem in that one of the case fans, the lower HDD bay and PSU bay fan, which had an annoying tick sound died on me. I filled out RMA ticket on Antecs site asking if maybe I could just purchase a fan as I didn't want to send the whole case back to them or OCUK here is the response I got:

My name here!, I will have a replacement fan sent out to you from our US office. You can throw away the defective one. I am sorry but we do not have any windowed side panels for the P182. Jeff Smith Antec Customer Support

Yeah I wanted a side panel too lol, to buy of course.. Heres the timeline..

07-10-2007 12:27

Submitted

Name changed to protect the innocent!
07-10-2007 12:44

Changed assigned admin from None to Jeff Smith

Jeff Smith
07-10-2007 12:44

Changed custom field from a blank field to Web Site

Jeff Smith
07-10-2007 12:44

Changed status from Submitted to Closed

Jeff Smith

Gotta admit that this is impressive. Loyalty bought for life

gt_junkie · 10 Jul 2007 at 23:09

Excellent aren't they!

gt

BlastRadius · 11 Jul 2007 at 07:53

gt_junkie said:
Excellent aren't they!

gt

I just couldn't believe how quick they were. I didn't expect a free replacement and was quite happy to pay; didn't even have to show proof of ownership.

My brain has now been ticking though... Maybe they offered to replace it so quickly because these fans are known to fail? Hmmm Either way am still chuffed.

I would advise anybody with any problem with their Antec product to just contact them!

Am gutted though because they closed the support ticket straight away and I never got a chance to say thanks..

TheVoice · 11 Jul 2007 at 10:55

Nice to see some companies still put a lot of focus on customer service. Logitech is the other one that springs to mind.

Might try contacting Antec myself actually, see if I can get hold of another front panel bit for my P160. The temperature monitor on mine stopped working the other day - it just shows '-E' now.