Paypal holding payment to a seller on items I bought question

Chris Wilson

Chris Wilson

Chris Wilson

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Joined
28 Nov 2003
Posts
10,695
Location
Shropshire
I bought a piece of radio equipment for £2300 from a none Ebay sales site and the seller requested payment via Paypal which I sent about an hour ago. He now says he has received this mail from Paypal putting his payment on hold. I can see this degenerating into an issue, is this a common scenario? Thanks. I see this when Googling what he's received from Paypal:

https://www.paypal.com/si/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

Message he received:

Hi Chris, this is whgt I'm seeing.

The payment from (my company name) is on temporary hold
We've placed the money on hold because we believe this transaction may involve a higher risk than usual. The money will appear in your pending balance and will be available after the order has been fulfilled as long as no claims are raised by the buyer or any issues arise with your account.
Here's what you can do to get access to your money more quickly
[shipinfo]
Provide shipment information
Add a valid tracking number and your money will be available 1 day after the carrier reports the shipment has been delivered.
 
Therein lies the rub, he won't ship it until funds are cleared and now wants to send me a refund less the £67 or whatever quid commission they have taken... The thing is in the ad he asked for payment by Paypal. I can see his point, but what can *I* do about it? If he refunds in full I'd probably be happy to send a bank transfer. Paypal say their phones are all off due the virus. First I have heard about catching it from your phone, especially if you operate from home, which I am sure a skeleton staff in an advisory capacity could do. Thanks for the replies.
 
Thanks, just to be clear, if he does the transaction cancellation thing, how long before I get the refund, is it virtually instant? Or do I then have to wait days for the refund to show in my BANK account? And I thought I'd have an early night with no hassles... :)
 
Resident said:
So he wants £67 from your cash for a fee he won't be charged once he's refunded the purchase. Tell him to get bent, take it to resolution and they'll cancel the transaction, minus NOTHING.
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I like to think he is as confused as I am and misunderstands the intricacies of Paypal, on the selling forum he has excellent feedback. I am not at the stage to start a slanging match, I hope it can be resolved amicably for both parties :)
 
Well, he's now sent a full refund that, because my PayPal account is backed by my debit card, may take up to 30 days to show in my bank account... Had it been taken direct from a bank account I believe a refund would appear pretty much instantly. I take from this that I did not read the small print, and now I can only presume PayPal in the tax haven of Luxembourg or wherever have the joy of interest or investment of my dosh for "up to 30 days", or am I being too cynical and £2300 is just in limbo in the ether and not doing anything for anyone? Thanks for the info everyone.
 
Feek said:
Whatcha buying, @Chris Wilson?
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Well, I am not sure this will go ahead now as I have found the photos of the FT-DX5000 he sent are actually from an old Radioworld advert and not (perhaps, and certainly not current) photos of the items being advertised on Ham Radio Deals. I have got the jitters and asked for some verified current photos. I think he has legitimately sent a Paypal refund unless he's really really good at faking Paypal correspondence. But until it physically shows in my bank account it's on hold. So the tables are kind of reversed. I wish the damn pub would open, I have found myself scanning Ebay and such places, something I wouldn't normally do. What I have actually bought is this, a 2 metre circa 1kW twin G17B amp, partly finished by a now deceased German amateur. Being in to high end engineering I couldn't resist, it was obviously a labour of love in his machine shop. Getting it later today. http://www.chriswilson.tv/2m-amp.zip
 
Haze said:
This needs a thread when PayPal have already explained to you why its on hold....
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Hopefully it won't expand to the extent sections of the Chinese Virus general discussion one have over whether the governments at the time crystal clear stay at home message meant it was still OK to go Kayaking and surfing ... ;)
 
Feek said:
I think you've done the right thing, if someone is using stock photographs then it's a complete deal breaker.


That's very nice, some serious work has gone into that. You'd better get a real licence so you can use it properly ;) :D *runs*
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By the time I get it working, if indeed that occurs at all, the licencing system will probably have been scrapped ;) And I only have very lossy VHF co-ax, so I need plenty of oomph at the TX end ;)

Knowing me it will still be in its current state in a year, but we'll see what needs doing when it arrives.
 
Got a refund, although it took several days from Paypal saying they had received it, and it showing in my bank account. All was good as I found the same transceiver with a minor, easily fixable fault for nearly a grand cheaper and I picked it up yesterday.

Thanks for the advice everyone, appreciated.
 
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