PC PRO says "Reeespek OCUK!"(sort of)
- Thread starter HamZilla
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Deleted member 651465
D
Deleted member 651465
Johnsons (equipment hire company) basically kept complete set of personal details on a notepad by the front desk, whereas OcUK only asked for limited information.
Soldato
Don't be so bloody lazy and just read the link like the rest of us did.
And well done to Overclockers!
Soldato
Associate
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We rent out the exact same Rug Doctor machines, using their supplied notebooks, in the exact same way.
The top copy goes to the customer, the next is for when they return the machine and the third is kept in the notebook, which is kept locked in the same place as the machines until a customer wants to rent one. The third copies are left in the notebook which are retrieved when full by Rug Doctor when they come to maintain the machines.
The only problem I see here is that the branch in question left the notebook out in the open. I suspect the branch manager received a kick up the backside when Head Office found out about it.
We have a similar process for Calor Gas, although most of that is done through the net now.
The top copy goes to the customer, the next is for when they return the machine and the third is kept in the notebook, which is kept locked in the same place as the machines until a customer wants to rent one. The third copies are left in the notebook which are retrieved when full by Rug Doctor when they come to maintain the machines.
The only problem I see here is that the branch in question left the notebook out in the open. I suspect the branch manager received a kick up the backside when Head Office found out about it.
We have a similar process for Calor Gas, although most of that is done through the net now.
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Associate
+1
Wouldnt expect any less
Is it not more to do with the bank flagging it up in the first place?.
Soldato
I'd disagree. The Data Protection Act states that information should only be held when it is directly used by the business for the purpose which it is obtained. What possible use does a tax number or driving license number have? The only reason is to view them to verify the address and name is the same, if that is done and you've already recorded the name and address then the numbers are superfluous. Shouldn't be recorded at all IMO, I'd say even destroying them upon return of the item is against legislation. That's not even going into secure storage etc.
I wish, given what banks can do to combat fraud what they actually do is a joke.
Associate
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*shrug*
Rug Doctor tells us to do it that way and has done so for many years and the law hasn't told them not to. They're the ones trusting us to rent out their £££ machines to verifiable customers. We get billed when machines go missing.
You may well say that documents can easily be forged anyway so it's not really preventing theft, but a group of associates all using forged documents to hire out all of our machines over a number of days to sell on will invariably leave a paper trail for the authorities to follow. Without taking the details we'd just have a bunch of false addresses and names, rather than drivers license numbers or whatever that potentially lead somewhere. You're talking about 10-20 £££ (I'm not sure exactly what they're worth, probably a few hundred quid each) in each however many stores and branches of various cleaners, logistics and retailing companies. The margins for Rug Doctor are slim and they mainly make money off the detergents that we sell, so I see no reason for them not to protect their assets (through guidelines which we follow) as they do.
If the notebooks are locked away until a customer is hiring one or Rug Doctor collect it to take back to their head office (where it will again be stored in a secure way, probably more secure than in store. I imagine they transfer the data onto their databases), I don't see any problem.
This is the way that businesses do things with your data every day. Rug Doctor and the companies who rent out their machines aren't alone in doing things this way. Not by a long shot.
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Soldato
Bloody hell, the journalist found a bargain on OcUK that she absolutely had to have?